Customer Service Sales

Cindy L. Christman

***** ** ****** **. . *********, Oregon 97267

Phone 503-***-**** . E-mail: *******@*******.***

Summary of Qualifications

. 25+ years of excellent and proven customer service and presentation

skills

. Leadership experience

. Excellent written and oral communication skills; able to handle large

volumes of work quickly and efficiently; able to multitask

. Proven problem solving skills & extensive research experience.

. Enthusiastic about learning new skills, systems and procedures.

. Able to build and maintain strong, long-lasting relationships with a

diverse customer base

. Experience creating specialized, on demand reports for Sales,

customers forecasting and internal use

. Able to work with confidential and sensitive information

. Self starter; able to work independently as well as experience with

being part of a team.

. Proficiency in software applications:

- Microsoft suite, including SharePoint - IFS (Information

Financial Systems)

- Mainframe applications -Docuware

-Oracle CRM on Demand

Skills & Experience

Account Management & Customer Service

. Managed over 200 accounts with average sales totaling $10 million

dollars

. Tracked and identified at risk customers, reviewed procedures to

improve service

. Primary contact for customers requirements

. Set up new customers and maintained large database of clients

including billing/invoicing requirements

. Extensive correspondence by email with Australia, Canada, and the

United States

. Provide detailed information on product, technical services and

applications

Research & Analysis

. Work with Sales Dept; also with Australian based Support Team to

fulfill customer needs

. Produce quotations containing price and availability for customers

. Researched customer reported errors, identifying problems & developing

correct resolution plans

. Research customer return requests to determine where error occurred;

and ways to prevent future errors

. Credit customer returns, ensuring correct charges are credited and

return is correctly filed. Order replacements

Training & Documentation

. Create detailed, written work procedures

. Train new hires and serve as mentor and resource for co-workers

throughout the company

. Assisted with department reorganization, system migrations, and inter

company customer migration.

. Super User for Docuware and IFS systems

WORK EXPERIENCE

BLACKWELL NORTH AMERICA, Lake Oswego, OR June 1979-

Present

Account Manager, Customer Support Department, Canada, W. United States

Customer Service Representative Lead, Australia, W. Canada, W. United

States, Mt. Plains

Library Service Secretary

Order Entry typist

Receptionist

Contact this candidate