Laura Furtado

*** *. ********* ** #*

Virginia Beach, VA 23452

757-***-****

abjr9s@r.postjobfree.com

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HIGHLIGHTS

. Type 63 Wpm

. Proficient in Microsoft Outlook

. Knowledge of Microsoft Word & Excel

. CPR & First Aid Certification

. Excellent Communication Skills

. Great with Multitasking

. ICD-9 & CPT Coding Training

. Understanding of Medical Terminology

. Use of NexGen Scheduling Software

.

EXPERIENCE

Dillard's

Sales Associate

Virginia Beach, VA

Current

Manager, Vicki

Customer Service

Balance Cash Drawers

Cash Handling

Data Entry

Best Buy

Financing Specialist;

Operations Senior

Virginia Beach, VA

2008

Supervisor, Brandon Dunaway

Heavy customer service

Problem solving/Assist CSR

Answer financing inquiries

Balance several cash drawers daily

Data Entry

Communicate with Ops Supervisor

Follow policies & procedures

Multi Tasking

Northwest Human Services

Patient Service Representative

Salem, OR

2007

Office Manager, Carla Stout

Inbound/Outbound call center

Appointment scheduling

Data Entry

Communicate with medical staff

Transcribe patient issues/requests

Verify patient insurance coverage

Contact various pharmacies & clinics

Customer Service

EDUCATION

U.S. Career Institute

Medical

Claims & Billing

Salem, OR

2005

Chemeketa Community College

GED

Salem, OR

2004

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