Kimberly L. Parrish

**** ***** ***

Fort Wayne, IN 46805

***-**** ****

***-**** ****

Education

Bachelor of Science Degree in Business Administration: Indiana Institute of

Technology, Fort Wayne, IN Graduated May 09

Major: Human Resources

GPA:3.6/4.0

Associate of Arts Degree: Northwestern Business College, Lima OH

Graduated May 1997

Major: Business Administration

Career Summary:

I am offering the quick learning and adaptability that is needed. In

addition to my enthusiasm for performing well, I will bring the technical

and analytical skills necessary to get the job done. Along with my

qualifications and experience, I will bring extensive experience, excellent

work habits and judgment to the position. I am confident that given the

chance, I can contribute a great deal to your company.

Technical/Software Skills

Skilled in a wide variety computer applications including, Vader

(Solutions), TMS, Microsoft Word, Excel, Office, Access, Windows, Netscape

Navigator, and Internet Explorer.

Professional Experience

Triple Crown Services, Fort Wayne, IN

2008-current; Professional Inside Sales Coordinator

. Securing new business via internet websites

. Cold calling and maintaining previous business relationships with

various brokers(which include credit checks, acquiring insurance

certificates and other accessorial information)

. Build rate via pricing system which may require negotiation of final

rate

. Problem solve when issues arise

. Continual communication from start to finish with customer service,

dispatch, sales reps and brokers

. Booking loads via confirmation rate sheets

. Contributing to special programs

. Post equipment availability on internet websites

. Assist collections in short pay investigation and retrieval of funds

2007-2008; National Account Specialist

. Provided national account customers with a central point of contact

for situational problems

. Worked with corporate load control centers and consignee to ensure

expectations are met

. Worked with national marketing group to provide timely response to

customer needs and requests

. Managed customer reporting and any contractual specific operational

requirements

2006-2007; Customer Service Representative-Toronto

. Troubleshot issues with shipments

. Reviewed infeasible list and post train departure

. Booked loads

. Scheduled pick ups and deliveries

. Monitored trailer pools to move equipment

. Set up new accounts and update customer requirements in the Operations

database

. Solicited additional business

. Monitored inbound and outbound area screens for on time service

. Assisted customs department in the gathering and reviewing of customs

documentation for accuracy and completeness

Waterfield Mtg/Union Federal, Fort Wayne, IN

2002-2006; Client Coordinator

. Reviewed loan documentation sent from client for accuracy and

completeness to prepare closing packages.

. Assisted Funding Specialists with problem loans or missing documents.

. Reviewed workload daily for equitable distribution among Funding

Specialists.

. Assisted Account Manager in ongoing training with Clients.

. Assisted Underwriting in clearing conditions and inspections.

Honors and Awards

. Monthly recognition/awards- for excellent customer service

GTE/Verizon, Fort Wayne, IN

2000-2002; Administrative Specialist

. Handled a full range of office level administrative duties

. Analyzed service orders for provisioning and direct to appropriate

contracting company.

. Was responsible for all billing activity of contracting companies,

including processing billing sheets and check requisitions.

. Supported all required record keeping submissions for office personnel

. Prepared special on-time reports

. Answered incoming calls and distributed to correct personnel staff

. Anticipated and prepared materials needed by supervisor for

conference, correspondence, etc.

. Reorganized and simplified existing billing procedures.

. Planned and implemented training for processing timesheets

electronically.

1998-2000; Access Billing Associate

. Investigated and corrected billing errors.

. Supervised the disposition of accumulated billing inquires.

. Resolved discrepancies regarding escalated accounts.

. Utilized conference calls and provided documentation for follow-up.

1997-1998; Complex Order Entry Associate

. Logged Local Service Forms for tracking purposes.

. Processed incoming orders to convert and install end user accounts.

. Created a slogan used for reducing order entry error and was approved

by management then posted center wide.

Honors and Awards

. Monthly Recognition Award-for Production and Quality

. Individual Excellence Award-for Excellent Customer Service

. Sharing the Success Bronze Award-for Valuable Contributions and

Performance

McDonald's Fort Wayne, IN

1994-95 & 1997; Assistant Manager

. Responsibilities included hiring, orientations, developing schedules,

customer service, accounting and inventory.

References

Elmo Portee 260-***-****

Martha Nordlin 260-***-****

Stacey Shepherd 260-***-****

Kris Tsuleff 260-***-****

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