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Customer Service Manager

Location:
Picayune, MS, 39466
Posted:
September 05, 2010

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Resume:

Thomas F. Thigpen

*** **** ***** ****

Picayune MS 39466

Home 601-***-****

abjr92@r.postjobfree.com

Summary

I have many years of experience in Inventory Management, Warehouse

Operations, office administration and Customer Service. Multi-tasking is

something I have done for many years. I can help where the need arises,

whether its office administration, inventory management, warehouse

operations or customer service. I understand Microsoft Word, Excel, and

Outlook. I am a quick learner. I understand the value of customer service.

I am dependable and when given a task to do or problem to solve I will

finish on time. I live near Picayune, Mississippi, not far from New

Orleans and the Gulf Coast area.

Management Experience

Assistant Branch Manager for West End Lumber at the Madisonville, Louisiana

branch; assisted in the daily operations of the branch.

Inventory Manager for the Cameron Ashley Building Products Louisiana

branches(eventually to become part of West End Lumber).

Territory Manager for Mega Marketing covering Arkansas, Louisiana,

Mississippi, and Alabama.

Work Experience

03/2010-07/2010- Merchandiser for Scotts Miracle Gro. The Territory covers

the Slidell, Louisiana area and Picayune, Mississippi area. I handle the

product placement, building the displays, stocking the shelves, and all

customer inquiries and store events. Seasonal employment.

03/2008-09/2009- Inside Sales at West End Lumber/Beacon Roofing Supply,

Harahan, Louisiana. I helped the inside sales team to achieve our sales

budget for each month. I created sales by answering incoming calls and

assisting customers in the office. I also addressed inventory issues,

conducted cycle counts, and created and received purchase orders. I

represented the manager when he was not available and performed other tasks

as required by the corporate office. The Company laid off many employees in

September 2009.

09/2005-03/2008- Assistant Manager West End Lumber/Beacon Roofing Supply,

Madisonville, Louisiana. I assisted in the daily operations for the branch.

I created sales orders, invoiced all orders, directed deliveries,

supervised all employees, and performed all purchasing and receiving. I

managed the inventory by monitoring purchasing and conducting cycle counts

on a regular basis. I also worked with the corporate office on collections

for the Branch. I handled the daily cash reconciliation and bank deposits,

and performed other tasks as required by the corporate office. The Branch

closed in 2008.

12/1997-09/2005- Inventory Manager/Inside Sales for Cameron Ashley Building

Products(soon to become part of West End Lumber/Beacon Roofing Supply).

From 1997 to 2000 I controlled the purchasing for three branches in

Louisiana and helped to reduce the inventory shrinkage by closely

monitoring purchasing and conducting cycle counts. From 2000 to 2005 I

created inside sales, which consisted of Industrial Metals (stainless steel

and aluminum), Building Materials, and other products. I created and

received purchase orders. Other duties included invoicing, filing,

production of manufacturing reports, and other tasks as required by the

corporate office. I transferred to the Madisonville Branch in 2005 after

Hurricane Katrina.

01/1997-12/1997- Territory Manager for Mega Marketing. I managed the sales

territory for three major door manufacturers. I covered Arkansas,

Louisiana, Mississippi, and Alabama. I identified and negotiated conflicts

between customers and vendors and proposed suggestions to improve sales.

The business closed in 1997.

Education

University of Mississippi, graduated with a degree in Business

Administration.

Employment

2008-present, West End Lumber, Harahan, Louisiana.

2005-2008, West End Lumber Madisonville, Louisiana.

1997-2005, Cameron Ashley Building Products, Harahan, Louisiana(later to

become part of West End Roofing).

1997, Mega Marketing, Costa Mesa, California.

Skills and Abilities

Thorough knowledge of the Mincron operating system.

Experienced with Microsoft Word, Outlook, and Excel.

Experienced in Inventory Management.

Experienced in Industrial Metal Sales and Distribution.

Experienced in Building Material Sales and Distribution.

Experienced in negotiating with customers and dealing with employee issues.

Experienced in dealing with vendors and purchasing issues.

Experienced in forklift operations.

REFERENCES FURNISHED UPON REQUEST.



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