Customer Service Human Resources
Resume:
Kelly Kreplin
Savannah, GA 31405
abjr8i@r.postjobfree.com
Objective
To obtain a Human Resources position in which I have the opportunity to
serve as a business partner utilizing my education and team building
experience while supporting my employer's strategic goals and objectives.
Education
Georgia Southern University, Statesboro, GA
May 2010
Bachelor of Business Administration - Human Resource Management
Professional Experience
International Paper, Savannah, GA
June 2010 - October 2010
Human Resources Intern
. Administered pre-employment assessment tests of all candidates for
production positions
. Expanded outreach efforts resulting in an increased outreach sources by
15%
. Streamlined research for discipline process 50% by consolidating 2
databases into 1
. Elevated employee engagement through participation in Gainsharing
meetings
. Participated in grievance meetings to gain Labor Relations experience
. Facilitated AAP audits by establishing a new and easier filing system for
applicant folders
. Managed all pre-employment practices including drug screens, employment
verification, criminal history checks, and I9 verification
. Prescreened 678 applicants by evaluating all applications and resumes
. Conducted phone interviews and led panel interviews resulting in 17 new
hires
Cracker Barrel, Pooler, GA
Fall 2007 - Spring 2010
Retail Store and Customer Service Representative
. Interpreted, applied and explained applicable codes, ordinances, policies
and procedures
. Meticulously entered data into appropriate data system and maintained
accurate records and files
. Maintained accurate financial records and documentation including daily
cash transactions in excess of $10,000
. Provided information to the public, received payments, addressed customer
complaints, prepared and maintained records
. Sound knowledge of basic business arithmetic; techniques and methods of
using standard word processing, spreadsheet, database and other office
software and equipment
Wal- Mart, Nashville, TN
Summer 2007 Retail Store and Customer Service
Representative
. Performed cash and credit transactions, addressing customer complaints,
and performing other duties as required
. Enhanced customers' shopping experiences by actively interacting with
customers and providing effective feedback
. Upheld the tone of the register area by removing unpurchased merchandise
and restocking it in the appropriate areas
International Paper, Meldrim, GA
Summer 2006
Administrative Assistant
. Filed, updated, and maintained records and handled courier services
. Answered and redirected phone calls as necessary, checked-in visitors,
helped visitors find the office, and updated records
. Greeted guests entering establishment, determined nature and purpose of
visit, and directed or escorted them to specific destinations
. Distributed information about establishment, such as location of
departments or offices, employees within the organization, or services
provided
Relevant Coursework
. SAP
. Compensation & Benefits
. International Management
. Legislative Compliance and Employment Law
. Staffing, Training, and Organizational Development
. Information Systems
Organizations
. Society for Human Resource Management
. American Marketing Association
. International Association for Human Resource Information Management
References: Available Upon Request
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