Customer Service Representative
Resume:
Robyn A. Hornes
**** ****** **** ***** #*** North Little Rock, Arkansas
abjr7z@r.postjobfree.com
Customer Service
PROFILE
An oriented customer service professional with extensive skills with customer accounts and
customer relations. I have excellent public skills and the ability to convey all facts to customers.
I’ve also demonstrated ability in assessing problem areas and offering recommendations resulting
in increases in productivity. The ability to establish solid relationships with clients and all
employees. Computer experience includes Windows, Microsoft word, some Microsoft office and
WordPerfect.
AREAS OF EXPERTISE
Account Retention-Vendor Relations-Product Knowledge-Customer Accounts-Complaints-Yardi
Software-Microsoft Word, Outlook, Accounts Receivable
PROFESSIONAL EXPERIENCE
03/2007-11/2007 ---08/2009-Present
Digital Security Monitoring Little Rock, AR Alarm Dispatcher Mike Ross/Connie Kendrick 8.50hr
*Answer all incoming calls from multi-line phone system
*Check all email
* Make outgoing calls regarding accounts
*Enter new account info for different companies and customers
*Copy, email, fax
*Maintain Filing system
08/2008-01/2009
Homes at Granite Mountain (Office Team) Little Rock, AR Recruiter Ms. Katie Ms. Tonya Site
Assistant 9.50hr Phone 501-***-****
*Answer all phone calls
*Put in work orders for residents
*Process tax credit applications
*Process recertification’s for tax credit residents
*Maintain waiting list
*Fax, scan, copy, email correspondence etc.
02/2008-05/2008
Pearson VUE (Office Team) Little Rock, AR Recruiter Ms. Tonya
Application Processor 12.00hr Phone 501-***-****
*Review applications for state board
*Post payments to accounts
*Process refunds
*Receive all incoming mail
*Mail out test scores and test requirements
*Respond to all inquires
05/2007-02/2008
Chapel Ridge Apartments Jacksonville, AR Supervisor- Crystal Byndom
Leasing Consultant 9.00hr Phone 501-***-****
*Answering phones
*Processing all applications and verifications
*Showing apartments
*Email correspondence
*Coping, Faxing, Scanning
*Processing all paperwork for move-ins and out’s
*Setting appointments with vendors
*Posting Rent and other fees
*Accepting all payments
*All follow-up calls
01/2006-11/2006
Arkansas Democrat Gazette Little Rock, AR Supervisor-Eric Reece
Customer Service Representative 7.75hr Phone 501-***-****
*Handle calls from district managers, customers, and carriers
*Enter important information on the data base
*Accepted applications
*Handle payments daily for accounts
*Perform general office duties as needed
*Used fax machine and copier
*Resolve billing and account disputes
*Created New accounts
Education
1/2002-6/2004 McClellan High School Little Rock, AR
Diploma G.P.A 3.0
*No employment 05/2008-08/2008 due to childbirth* * No
employment 05/2009-08/2009 due to childbirth*
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