Customer Service Representative

Janice Carroll-Garkovich

*** ****** **, **********, ** 40383

859-***-****

******@**.***

OBJECTIVE

To work for a firm that will allow me to contribute my talents and experience to the success of

that organization.

SKILLS PROFILE

• Proficient in Microsoft Office

• Works well without supervision

• Excellent organization skills

• Experience in handling confidential paperwork

• Works well in fast paced environment

• Diverse customer relations background

• Experience conducting employee training

• Excellent employee management skills

Employment Highlights since 1980

Verizon 1999-

2010

Lexington, KY

• Directory assistance for landline and cellular phone service

• Service assistant who takes upward referral calls from customer service partners

• Elected and appointed position held with Communications Workers Of America: Lead

Organizer, State Political Coordinator, State Training Coordinator

Home Depot 2003-2007

Lexington, KY

• Special Service desk

• Work with customers and employees on special order merchandise

• Processed daily, weekly, monthly, and annual reports

• Handled credit card application and payments

• Worked on store audits and inventory control

• Ran cash register and performed cash control paperwork

• Worked with vendors and customers on returned and damaged merchandise

SuperShuttle 1998-1999

Phoenix, AZ

• Airport driver/customer service representative

AAA TRANSPORTATION

1995-1998

Phoenix, AZ

• Airport and Medical patient transportation

• Dispatcher

• Accounts receivable and accounts payable

• Assisted with payroll vouchers and credit card billings

• Customer calls

P-N-J Wallcoverings 1980-1995

Phoenix, AZ

• Owner Operator of a residential and commercial remodeling business

EDUCATION

Associate of Arts Degree Computer Programming Specialist

ITT TECHNICAL INSTITUTE Phoenix, AZ

1985

Further information supplied upon request

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