Customer Service Data Entry

Allegra Howard

**** ******** **** *** *

Columbus OH 43232

517-***-**** Cellular * 614-***-**** Message

*************@*****.***

Education: Indiana Vocational Tech. College Muncie, IN

Associates Degree: Secretarial Administration

World Harvest Bible College Columbus, OH

Certificate: Praise and Worship

Work Experience:

Chase: Columbus, Ohio August 31, 2009 - August, 2010

Chase Works Associate

Assisting processors to pull FHA documentation, Preparing Verification of

Employment, Uploading documentation into Financial System (closer), Worked

on Super Streamline Mortgage Loan project (SSL), FHA preparation, Research

checks, coping, notifying tax authorities on taxes that were paid in error

due to wrong information given to Chase, tax recovery, also able to work on

MSP, AS400, Tax Originator, Microsoft Outlook and office, and other duties

as assigned.

Kforce: Columbus, Ohio - May, 2009 - July, 1009

Clerical Assistant

Typing, filing, answering telephones, transfer calls to appropriate

persons, other duties as assigned.

Chase: Columbus, Ohio - December 22, 2008 - May, 2009

Chase Works Associate

Data Entry, Research for check batches not having account numbers, filing,

answering telephones, Tax recovery, other duties as assigned.

Kforce: Columbus, Ohio - July, 2008 - December 22, 2008

Accounting Clerk

Data Entry, Research for check batches not having accounts, filing,

answering telephones and other duties as assigned.

Kelly Services: Columbus, Ohio - February 2007 - July, 2008

Clerical Assistant

Typing, answering the telephone, filing, opening mail, Checking and

making sure that payments matched payment statements sent back,

posting of payments, customer service, and other duties as assigned.

Kelly Services: Lansing, Michigan - October, 2004 - February 2007

Clerical Assistant

Typing, answering the telephone, filing, opening mail, Checking and

making sure that payments matched payment statements sent back, other

duties as assigned.

Michigan State University Credit Union: Lansing, Michigan - 2002 - 2004

Mortgage Processor

Input of member's information into FICS, order title work, run good

faith documents, quality check, discharge mortgages paid in full,

prepare mortgage documents for recording, answer the telephone,

filing, file recorded documents in files when received, post mortgage

payments, balance of mortgage payments received, help with escrow

payments of taxes, and other duties as assigned.

Kelly Services: Lansing, Michigan - 2001 - 2002

Clerical Assistant

Assist in clerical duties in temporary situations for different

companies. Some of the duties include: Filing, giving clerical tests,

data entry, answering the telephone, helping members/customers as

customer service, Xeroxing, faxing, putting packets together, and

other duties as assigned

World Harvest Church: Columbus, Ohio - 1995 - 2001

Auditor 3

Responsible for distributing clerical work to data entry personnel

filing, end of month reports, balancing and closing credit card

machine, data entry, auditing of money mail batches, Made sure check

batches balanced, made sure credit card batches balanced, customer

service, close monthly totals, purchase orders, payroll, attend update

meetings

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