Customer Service Quality Control

L ucille Adams

**** ********* ** *** *

Raleigh, NC 27610

Home: 919-***-****

E xperience

Wake Technical College Bookstore

Consultant- assist students with obtaining their books for classes, assisted with online

orders, stocked shelves.

A llied Barton Security Services

M arch 2007 - M ay 2008

Supervise officers at the Wake County Public school systems. I t rain the officers on how to

look for criminal activities, and how to watch for anyone who is suspicious of wrong doing. I

a lso make sure that each school is covered on a day to day basis. perform disciplinary

actions, make sure vehicles were serviced, use fax machine, copier machine to perform job

f unctions, worked closely with the wake County Administration Department to resolve

issues and complaints, addressed any issues in meetings with the account manager that

were necessary to make sure job ran as smoothly as possible

Wackenhut Security

February 2006 - February 2007 Customs Protection Officer Raleigh, NC

M y duties were to prevent i tems from being stolen in the Embark Retail store, by being

p resent, and my duties were to deal with customers who were irate and posed harm to the

workers.

Secure Solutions

October 2004 - December 2005 Armed Security/Supervisor Raleigh, NC

M y duties were to make sure that all officers were t rained properly on how to use a nine

m m handgun, shotgun, pepper spray, baton. to protect the workers at the Army National

Guard Headquarters. My job duties were to also t rain officers on the methods of inspecting

a ll vehicles and how to look for bombs and any other devices that would cause harm to

m ilitary personnel. My duties were to also post schedules for workers and log their work

hours on a day to day basis. and at the end of the month ship all documents to the corporate

office in Maryland. My duties were to also meet with the military Battle Captain and

d iscuss way on increasing the methods of security on the mili tary base.

D ept of Probation/Parole

January 2003 - April 2003 Intern Raleigh, NC

M y duties were to assist probations officers with their work loads, and learn all the basic

f unctions of the probation Department from using the SBI data base to check on the

c riminal history of the defendant, to scheduling meetings with them to meet with their

p robation officers. My duties were to also make sure that they were paying their restitution

fees as instructed by the courts. And make sure that all of their information in the database

was updated. My t raining also consisted of retaining offenders from the Wake county jail

a fter serving their t ime and processes them to begin paying restitution and begin their

p robation sentence and terms as instructed by the court. I received hands on t raining on

how to spot errors on orders sheet and bring errors to judge’s attention to be corrected.

T arget Dept. Store

October 2001 - February 2002 Floor Team Garner, NC

M y duties were to unload t rucks and sort merchandise by departments. Then place boxes on

pallets and then make sure each pallet was taken to the proper dept so that merchandise

could be stocked out on the f loors before the next business day. My duties were to also make

sure that all merchandise that was left in other depts. was taken to the r ight dept. My

d uties were to also help customers with any issues or concerns that they had about a

p roduct.

ACS Collections Agency

J une 1996 - January 2000 Collection Rep Raleigh, NC

M y duties with ACS were to contact customers and set up a payment plan with then in

order to bring hospital accounts current or pay them off in full. If insurance was available I

would enter their information into the database and fill out forms to be submit ted to their

i nsurance company. I would also submit forms to the credit bureau to have account removed

f rom the customer’s credit report if they provided proof that account was paid or in the

event that they paid acct in full. Filed Medicaid. Performed data entry by entering all

i nformation into the computer files for future reference, also performed customer service by

accepting a settlement on the account only upon the approval of the supervisor

Coeur Lab

February 1990 - July 1997 Quality control Manufacturer Raleigh, NC

M y duties were to perform assembly line work in the caterers department, and reach

p roduction on a daily basis, check machines to make sure it was functioning properly, work

i n the shipping and handling department, perform inventory in warehouse, test t rays for

p roduct to be shipped overseas, tested product for any defects.

E ducation

Capella University online

Mental Health Counselor

Present ( Masters Degree/ certification)

E verest University

January 10, 2009 Masters Degree

Human science in Criminal justice Tampa, FL

Shaw University

M ay 10, 2003 / Bachelor of Science degree

Criminal Justice /pre-law Raleigh, NC

Wake Tech community College

A ugust 10, 2000 Associates Degree

Criminal justice Technology Raleigh, NC

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