Customer Service Sales

Kimberly N. Simms

**** **** ******. ************, ******* 32218

904-***-****

Objective - To obtain a challenging position as a customer service

representative within your company, where my knowledge and skills will be

utilized .

Skills and Abilities

Microsoft Outlook

Microsoft Word 2007

Microsoft Excel

Call Center/Customer Service

Multi tasking

Cash Sales

Education / Qualifications-

. A. Phillip Randolph -High School Diploma ( June 2001)

. Florida State Community College at Jacksonville Associates of Arts

in Communications with a Minor in Finance -In Process 12/18/2010

Online

Work History -

Atlantic Beach Police Department- 12/29/2008- 1/4/2010

Emergency Communication Officer

As an Emergency Communication officer I provided an indispensable service

for the community and the Police Department. There were various calls from

life threatening emergencies to routine reporting that were handled with my

level of expertise. On a daily basis I used Web based applications in order

to inform the responding officers and/or The Fire Department to the

appropriate destination. Other areas of service that were handled in my

daily routine were: handling walk -ins, non -emergency situations,

responding to emails, accepting monies and recording payment transactions

for violations as well as ensuring safety of all officers.

Jani- Queen- 6/16/2003-12/22/2008

Owner/ Sales Administration

On a normal day I handled face-to-face interaction with customers as well

as responded to telephone and web-based inquiries. I also presented and

explained recommended products, benefits, features, and alternatives.

Followed through with leads for new sales and sale of replacement and add-

on products. Schedule and conduct individual portfolios for bidding and

contracting of cleaning sales. Initiate telephonic follow-up and/or

outreach to ensure satisfaction of service and to address any comments or

concerns with the quality of service . Sent out correspondence of

projected deadlines and established first contact resolution for all

clients .

Contact this candidate