Kristen Cypher

**** ***** ****

Havre de Grace, MD 21078

410-***-**** (cell phone)

abjr57@r.postjobfree.com

BUSINESS OFFICE MANAGER

Experienced business office management professional with proven results improving the bottom line. Demonstrated success in the development of marketing strategies, business forecasts, operation resource requirements and budgets, and inventory management and control. Recognized consistently through performance bonuses for improving sales and reducing operational costs. Recognized repeatedly for quality service through numerous customer/client letters of appreciation.

PROFESSIONAL EXPERIENCE

Bulle Rock Golf Course, Havre de Grace, MD April 2002-October 2013

Restaurant Manager

Oversees daily operations of restaurant and wait staff. Responsible for business and workforce scheduling, budget development and maintenance, inventory control, banquet and large party reservations, and oversight of events ranging up to 250 attendees,. Responsible for daily financial opening and closing of restaurant and balancing end of the day monies. Assures quality service and customer satisfaction through collaboration with food and beverage manager and with entire wait staff. Recruits, hires, trains, and evaluates entire restaurant staff.

Performs market analysis to determine customer needs, pricing strategies, and special discount rates. Develops annual budgets using group and transient forecasts as revenue predictors. Analyzes sales statistics to formulate policies and strategies to increase sales. Meets with key clients and assists sales team with maintaining relationships and negotiating/ closing deals. Prepares periodic sales reports showing sales volume, potential sales, and areas of proposed client base expansion.

Ensures food production personnel and food service personnel follow all safety and sanitary regulatory guidelines. Directs cleaning of kitchen and dining areas to maintain sanitation standards, and keeps appropriate records. Monitors actions of staff and customers to ensure compliance with all health and safety standards and liquor regulations. Arranges for maintenance and repair of equipment and other services.

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Professional Experience (Continued)

Tidewater Grille Restaurant, Havre de Grace, MD November 1994- April 2001

Restaurant Floor Manager

Oversaw daily operations of restaurant which included overseeing wait staff, scheduling workers, performing hostess duties, and ensuring quality service. Supervised catering of banquets of up to 250 people. Recruited, trained, and managed wait staff, procured all required services and inventory, and provided excellent customer service. Developed budgetary forecasts and managed the inventory supply chain to assure efficient cost control. Managed customer relations and resolved any customer complaints about food quality or service.

Directed cleaning of kitchen and dining areas to maintain sanitation standards, and kept appropriate records. Monitored actions of staff and customers to assure compliance with all health and safety standards and liquor regulations. Maintained budget and employee records. Assessed quality of deliveries of fresh food and baked goods and took corrective action when necessary. Arranged for maintenance and repair of equipment and other services. Totaled receipts and balanced against sales, deposit receipts, and locked facility at end of day. Selected or created successful menu items based on many considerations, and assigned prices based on cost analysis.

Hillside Restaurant, Williamsport PA January 1992- September 1994 Restaurant Server

Performed the following duties: Ensured quality service to customers, kept a money bank, seated customers, set up and broke down all banquets, ensured that orders were accurately prepared and delivered in a timely manner, assisted with department scheduling and supply ordering, ensured that guest checks were handled efficiently, and in compliance with company policies and procedures.

EDUCATION AND TECHNICAL SKILLS

Business Management, Brandywine College,

Wilmington DE, 1987

Computer proficiency, with emphasis in Microsoft Office Applications

REFERENCES

Edward C. Thomas, Deputy to the Commanding General, US Army CECOM,

Aberdeen Proving Ground, MD 21005, Phone: 443-***-****

Brian Chester, CEC, Executive Chef, Bulle Rock Golf Course, Havre de Grace, MD 21078. Phone: 410-***-****

Dana Harris, Registered Nurse, Perrypoint VA Hospital

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