Customer Service Medical Assistant

Montrell Marie

Woods-Paul

***** **** ** *** ***** LA

70760

Mobile 225-***-**** E-mail –**************@*****.***

Career Focus:

To pursue an entry-level career with a progressive organization that will use my skills, abilities and three

year experience, Where I can effectively contribute in any capacity that best matches my skills and

experience.

Core Qualifications:

*Self starter with professional manner *Types 45 wpm

*Excellent Communication Skills * Data Entry

*Proficient in Microsoft Word, Excel, Outlook * Multi-Tasking

* Telephone Etiquette * Highly Organized with superior attention to

detail

*10 key Proficiency *Computer Proficiency

Accomplishments:

Handled customers effectively by identifying needs quickly, gaining trust, approaching complex

situations and resolving problems to maximize efficiency.

Education:

Remington College -2003 Graduate Baton Rouge LA East Baton Rouge Parish

Medical Assistant- Diploma

Pointe Coupee Central High- 2002 Graduate LaBarre LA Pointe Coupee Parish

High School Graduate- Diploma

Experience:

Staples Inc. Baton Rouge LA

Confer with customer by telephone to provide information about products and services offered. Enter

orders, Resolve customer service or billing complaints by performing activities such as exchanging

merchandise, refunding money and adjusting bills.

Keeps records of customer’s interactions recording details of inquiries, complaints, comments, as well

as the appropriate process and procedures necessary to fulfill and complete inquiries. Notifies

customers of results of any planned adjustments

Direct General insurance Agency Baton Rouge LA

Providing quotes for auto insurance to customers, payments, faxing, and usage of office machines.

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