Customer Service Technician
Resume:
Travis Preudhomme
White Plains, NY 10601
**********@*****.***
OBJECTIVE
To obtain a challenging position in the Information Technology field where
I can contribute to
the success of the organization by utilizing my experience, interpersonal
skills, and education.
EDUCATION
Keiser University Ft Lauderdale, Fl
Bachelor of Science Information Technology Management
Graduated 09/2009
Courses included:
. Information Technology Planning
. Project Management
. Essentials of Networking
. System Analysis
. Computer Security Policies
. Database Management Systems
Keiser College Melbourne, Fl
Associate of Science Computer Networking & Security Management
Graduated 09/2006
SUMMARY OF QUALIFICATIONS
. Strong organizational skills, detail-oriented, self-motivated, &
disciplined.
. Outstanding time management, problems solving, analytical, and
prioritizing skills.
. Ability to work as a team player as well as independently
. Ability to communicate both orally and in writing in a clear and
straightforward manner.
TECHNICAL KNOWLEDGE
. WANs & LANs
. Active Directory
. Network Administration
. Imaging
. Project Management
. Troubleshooting
. Security Systems
. Disaster Recovery
EXPERIENCE
09/2010-Present Sony Electronics Park
Ridge, NJ
IT Support Tech:
. Provide Sony Retail Store employees nationally with IT support
. Provide Support and Training to employees with POS systems.
. Perform password resets and account unlocks.
. Troubleshoot and repair PC's and POS systems
. Create and document incidents with Remedy ticketing system
. Active Directory management
07/2010-09/2010 Fordham University Bronx, NY
Help Desk Technician(Contract):
. Provide 1st and 2nd level phone support for Students and Faculty
. Maintaining, upgrading, and repairing PCs
. Virus/Malware removal
. Troubleshoot problems with computer systems, hardware and software
. Support all different types of Windows Platforms as well as MAC OS
04/2010-Present Peak Systems- Dell/ HP New
York, NY
PC Deployment Technician(P/T Contractor):
. Contracts for large financial institutions such as UBS, Chase, CITI
. Demonstrates knowledge and use of imaging tools such as Symantec
Ghost.
. Map Network Printers/ Drives
. Set up, Replace, Upgrade computers and OS accordingly.
. Setup enterprise Blackberry accounts.
. Basic Networking.
. Troubleshooting issues that may arise.
. Windows XP, Vista, 7 configuration and break/fix
04/2010-5/2010 Siemens Tarrytown, NY
Desktop Cleanup Technician(Contract):
. Application migration from previous PC
. Decommissioning of any existing hardware that has been replaced
(including disconnection of components & removal of equipment to
designated disposal space)
. Demonstrate use and knowledge of Inventory software to track all
hardware components.
. Assist with Help Desk issues
1/2004-3/2010 Palm Bay SDA Church Palm Bay, FL
IT Specialist/ Technology Assistant Leader:
. Responsible for handling troubleshooting issues at church.
. Responsible for IT department and all of its functions.
. Demonstrate a commitment to customer service excellence by delivering
IT support services to all other staff.
. Responsible for maintaining schedules and management duties for
Director.
. Provides assistance and guidance to the audio & visual teams
6/2008-Present 007 Computer Repair Palm Bay, FL
Desktop Support Technician(Self Employed):
. Demonstrate ability to troubleshoot computer hardware / software
issues.
. Perform in-home(on-site) computer repair and home networking.
. Virus/malware removal.
. Break/ Fix
. Printer troubleshooting/ maintenance
3/2007-3/2009 Rockwell Collins
Melbourne, FL
Assembler Technician:
. Responsible for assembly of SMT as well as standard component
installations.
. Soldiering.
. Demonstrate ability to work well in a Team as well as independently.
Certifications:
Dell Certified Systems Expert:
DCSE OptiPlex 780 USFF Certification
DMS (NON_DSP) Client Softskills - Certification
DCSE Foundation 2010 Portables Certification
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