Manager Customer Service
Resume:
NANCY METZLER
Stuart, Fl 34994
abjr2b@r.postjobfree.com
Qualifications:
Experience working in fast paced environments demanding strong
organization, technical and Interpersonal skills. I am
confident in interactions with individuals at all levels. I am
detail-oriented and resourceful in completing projects. I am
able to meet deadlines when multi-tasking.
*Customer service & Relations
*Accts payables/receivables
*Management
*Type 60 wpm *Computer Operations
*Office equipment operations
*Legal Secretary *Collections
Experience:
Manage and supervise - 17 years experience
*Oversee daily running of store, including open
and closing of the store, daily monetary receipts and
maintaining week ending reports and weekly/monthly reports
*Participated in staff training and scheduling
*Accountable for budgeting, cost control,
payroll, general Accounting and full P&L
*Estimated food and beverage costs and purchased inventory
*Investigated and resolved food/beverage quality and service
complaints, ensuring customer satisfaction and repeat business
Administrative support 8 years experience:
*Word processing and data entry
*Posting accounts receivables and payables
*Collections for Orlando collection bureau, music store and a
nursery.
*Customer service in dealing with public on all positions
Employment History:
Program manager House of Hope 3/8-8/09
General Manager Shell/Circle K 1/06-3/08
General Manager 7-11 9/3-5/5
General Manager Texaco 8/0-8/3
Bookkeeper Penang Nursery 1/0-7/0
Assistant Manager Sonny’s BBQ 3/97-11/99
Assistant manager Ryan’s Steak House 5/95-2/97
Education:
Legal Asst Course
Kaplan University – Associates degree –
REFERENCES FURNISHED UPON REQUEST
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