Customer Service Representative

Melanie Shoultz

**** ****** **** ****

Newburgh, IN 47630

Phone: 812-***-****

E-mail: abjr28@r.postjobfree.com

____________________________________________________________________________

______________

Objective: To obtain a position in the sales, marketing, banking, or

administrative industry allowing me to use my

Customer service and clerical skills to benefit

companies

Work Experience:

Showroom Sales Consultant, Louisville Tile Distributors, Evansville, IN

July '07-June '10

. Sell tile and all related products

. Work with customers in design and product selection

. Quote projects for dealers and contractors

. Enter orders in the system and follow through to customer's

satisfaction

. Maintain a working relationship with tile Manufacturers

. Co-ordinate delivery schedules for the products sold

Cameo Sales and Administrative Assistant, Louisville Tile Distributors,

Evansville, IN October '94-July '07

. Design and sell marble products for bathroom

. Quote projects for dealers and contractors

. Enter orders in system and follow through to customer's

satisfaction

. Manage invoicing of orders and collections

. Co-ordinate delivery schedules for the products sold

. Strive to bring in new clients

Lead Customer Service Representative, Warrick Federal Credit Union,

Newburgh, IN August '92-August '94

. Manage all other Customer Service Representatives activities

. Serve as the training manager for all new employees

. Conduct performance reviews for all other Customer Service

Representatives

. Manage and determine cash flow amount required for branch on a

weekly basis

. Balance vault daily

. Balance and maintain cash drawer

. Cross-sell related services offered

Customer Service Representative, Warrick Federal Credit Union, Newburgh,

IN August '87-August '92

. Provide friendly and accurate customer service

. Balance and maintain cash drawer daily

. Cross-sell all related services offered

. Balance and maintain ATM machine

Skills:

. Knowledge of Microsoft Word

. Ability and desire to learn

. Good communication skills

Education: Woodford County High School Versailles, KY.

Top 10% of my graduating class

National Honor Society Member

Beta Club Member

Contact this candidate