Customer Service Administrative Assistant

MARIA ALEJANDRA GONZALEZ

Cell Phone: 310-***-****

E-mail: abjqzt@r.postjobfree.com

OBJECTIVE:

I am seeking a position as an Administrative / Executive Assistant, Office

Coordinator, and Customer Service Representative.

SUMMARY:

I have a strong desire to make a commitment with a company where I can

demonstrate my abilities to provide a broad variety of administrative and

staff support services for an assigned group or manager and demonstrate my

keen customer service skills; building strong productive and professional

customer relationships; offering every guest a warm welcome, making them

feel special, valued and appreciated through every guest experience.

I demonstrate leadership, analytical and problem solving skills, plus the

ability to act and decide accordingly. I am capable of communicating at

all levels both internally and externally with clients. I have the

aptitude to collect, create, and research complex and diverse information.

And I have gained exceptional customer service and the ability to plan,

organize and exercise sound judgment.

I acquire the knowledge to collect and interpret data to produce reports;

conduct special projects; coordinate meetings, conferences, presentations

and travel arrangements; and compose correspondence and other documentation

as needed.

INDIVIDUAL CHARACTERISTICS:

*Fast learner, self starter.

*Dependable, reliable, and proactive.

*Strong Analytical Skills and I have patience and the ability to work with

customers, co-workers, with no supervision.

*Detail oriented, well organized, able to work multi-tasks a variety of

challenges and responsibilities.

*Work well under pressure, Enjoy challenges and deadlines.

*Strong leadership skills, team player, hard worker, and take full

responsibility.

* Outgoing and self-motivating individual with pleasant personality.

* Strong relationship-building skills and able to effectively network.

*Attentive, vigilant, analytical-thinker.

*Great fluency in Spanish in addition to English.

*Excellent communication skills (verbal and written).

PROFESSIONAL SKILLS:

Well-developed reading, writing and mathematical skills - Ability to manage

multiple tasks/projects and deadlines simultaneously - Demonstrated

administrative, secretarial and clerical skills - Ability to identify and

resolve exceptions and to interpret data - Good verbal and written

communication and grammatical skills - Computer Savvy: Microsoft Word,

Excel Spreadsheets, PowerPoint, Outlook, 10-Key, Delphi, Opera

EDUCATION:

*East Los Angeles Community College - 1 year completed towards A.S. Degree,

Business Administration

*Aprinda, LLC - Chino, CA - Hotel Sales Management Certificate - 2009

*Aprinda, LLC - Chino, CA - Catering Management Certificate - 2009

*Downey Professional Technical School - Computer Software Training

Certificate - 2003

*David Starr Jordan High School - High School Diploma - 2001

PROFESSIONAL EXPERIENCE:

Hanjin Int'l Corp. DBA Wilshire Grand Los Angeles

Sales & Event Services Administrative Assistant (03/2008-08/2010)

The Westin Bonaventure Hotel & Suites

Sales Administrative Assistant (03/2006-03/2008)

* Assist Sales Managers, Conference Services Managers, and Event Services

Managers

* Prepare and send contracts, proposals and collateral to clients

*Sales Turnover Distribution

* Take inquiries from potential clients

*Receive, direct and follow-up on incoming phone calls

* Answer multiple phone lines

MARIA ALEJANDRA GONZALEZ

Cell Phone: 310-***-****

E-mail: abjqzt@r.postjobfree.com

PROFESSIONAL EXPERIENCE (Continued):

* Coordinate VIP reservations and amenities

*Schedule appointments for staff as appropriate

*Coordinate and plan meetings for management as needed

*Type, edit and revise correspondence

*Prepare presentation materials

*Copy and file reports, documents and materials

* Coordinate outgoing faxes, mail and courier deliveries

*Mail meter/pick up/distribution, UPS, and Fed-Ex.

*Complete check requests and expense reports for management approval and

forwards to appropriate department for processing

*Follow-up on deadlines and assists with reports

*Notify office administrator of office equipment problems or necessary

repairs

*Organize files and maintain filing system

*Group History Requests

*Site Resumes and Distribution

* Expense reports

* Site inspection forms

* Organize trade show materials

*Prepared and assembled client giveaways

* Pre/post trip reports and follow up

* Delphi account and contact maintenance

* Special projects when needed

* Lunch/vacation coverage or reception desk

*Maintained Hotel Literature of guestrooms, meeting space, hotel and

restaurant information.

*Responded quickly to guest requests in a friendly manner

*Follow up to ensure guest satisfaction

*Event Services Reception coverage

*Process and Distribution of Daily Events Report and Daily Reader Board

Post

Heinsek, Caron & Heinman CPA's, Pasadena, CA

Administrative Assistant (01/2005-03/2006)

DUTIES:

Bookkeeping, filing, answered phones, took messages, and scheduled

appointments. I assembled tax returns and financial statements. I

processed mail, W2's, 1099, 1099r's, federal & state returns.

USC Physician Assistant Program, Alhambra, CA

Admissions Assistant Administrative Assistant / Temporary (11/2004-01/2005)

DUTIES:

General Office duties, answer phones, photocopy, fax and assist faculty and

staff to prepare for lectures. Also prepare and review files of prospective

applicants (i.e., essays, exam scores, transcripts, and clinical

experience)

American General Finance, Corona, CA

Customer Account Specialist (2004)

DUTIES:

Accounts P/R, Cashier 1, sort mail, post payments, handle bank deposits for

both Cashier 1 and 2, daily reports, balance cash drawer daily. Processed

reconveyance's for County Recorder's, loan applications, insurance claims,

and revise credit bureau reports.

Coca-Cola Bottling Company Los Angeles, CA

Customer Care / Delivery Service Dispatcher (02/2002-08/2004)

DUTIES:

Customer Service, data entry, EC Installer, Scheduler Planner, oversee

route settlements, inventory, and equipment control field units. I was

responsible for customer notification of scheduled activities and outlet

and equipment administrative review.

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