Customer Service Administrative Assistant
Resume:
Kandice Johnson
Houston, TX 77047
***************@*****.***
OBJECTIVE To obtain an experienced level position with a company where my
abilities and skills can be utilized to enhance the
business and my personal growth
EDUCATION Rust College, Holly Springs, MS August 2004 -April 2008
Bachelor of Arts in English/Liberal Arts.
Humphreys County High School Belzoni,
MS. August 2000-May 2004
EMPLOYMENT Affiilated Computer Services (ACS) Call-center
Customer Service Assistant Houston, TX
June 2010-September 2010
. Responds to telephone inquiries and complaints using standard
procedures.
. Gathers information, researches/resolves inquiries and logs
customer calls.
. Communicates appropriate options for resolution in a timely
manner.
. Informs customers about services available and assesses
customer needs.
. Provides functional guidance, training and assistance to lower
level staff.
. Provides assistance, training and troubleshooting support to
lower level staff
. Monitors priority of calls and shifts escalated calls to assure
issue
resolution.
Awinde Management/Deliver Me Barber and Salon
Receptionist Cedar Hill, TX
October 2008-December 2009
? Greeted visitors and customers and appointed them to the
appropriate personnel.
? Skilled in areas of inventory control, cashier management,
? Interface directly with customers to provide assistance and
resolve problems.
? Supervise product inventory; verify quantity and quality of
products received.
? Handle scheduling of employees and related personnel issues.
? Answered phones, managed mail, handled visitors for 4 different
stylist
? Responded to email and fax inquiries. Drafted correspondence
and bookkeeping appointments for stylist.
Rust College Registrar - Holly Springs, MS
Administrative Assistant
August 2007-April 2008
. Manage and maintain executives' schedules.
. Prepare reports, memos, letters, and other documents, using
word processing, spreadsheet, database, and/or presentation
. Read and analyze incoming memos, submissions, and reports in
order to determine their significance and plan their distribution.
. Open, sort, and distribute incoming correspondence, including
faxes and
. File and retrieve documents, records, and reports.
FedEx Ground
Package Handler- Memphis, TN
September 2007-February 2008
. Removed packages from conveyor belt.
. Scanned packages.
. Sorted packages onto the delivery truck.
. Prepared reports for quantity documentation of packages on all
delivery trucks.
COMPUTER: I am very well acquainted with and able to use Microsoft office
Programs such as: Microsoft Word,
Microsoft Excel, Microsoft Spreadsheet and Microsoft PowerPoint.
REFERENCE: References are available on request.
Contact this candidate