Customer Service Sales
Resume:
Oregon, WI 3575 E-mail
********@*****.**
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Andrew R. Tolman
Education August 2003-May 2007
University of Idaho
Moscow, Idaho
Bachelor of Science, Political Science
Professional October 2009-June 2010
Experience Advantage Business Media
Madison, WI
Sales Representative
Managed print and electronic media sales in 18
states for the publication Product Design and
Development.
Met and Exceeded set sales and profit goals
including electronic and print sales.
Built relationships and rapport with executives at
all levels of organizations to assist in their
marketing efforts. I also worked with companies
ranging in size from 10 employees to Fortune 500
companies.
September 2008- April 2009
Maxim Healthcare Services
Madison, WI
Recruiter
Actively participated in all aspects of $1.9
million office including, but not limited to,
sales, customer service, contracts, payroll and
benefits.
Carefully screened potential candidates for home
healthcare and facility assignments.
Effectively managed 32 home healthcare cases, with
some requiring 24 hours a day, 7 days a week care.
My duties included hiring, scheduling and oversight
of employees.
Increased sales by 30% in 2009.
Assisted in the management of over 140 employees.
September 2007- December 2007 Rep.
Dennis Moore's Office Washington D.C.
Intern
Managed a complicated, multi-faceted mail operation
by ensuring that both incoming and outgoing mail
was promptly attended to and received personal
attention.
Conducted informative tours of the Capital for
constituents of Rep. Moore's district.
Courteously and professionally answered constituent
telephone calls. I demonstrated superior
communication skills by carefully listening to the
caller's concerns in order to successfully address
the issues at hand.
Staffed the front office to greet visitors as they
arrived. I made certain they felt welcomed by their
Congressman and his staff.
May 2006-August 2006 Washington
State Democratic Party
Spokane, Washington
Intern /Campaign Assistant
Successfully supervised and coordinated volunteer
activities which consisted of community outreach
and increasing public awareness of political
issues.
Actively participated in voter outreach including
voter registration and voter education.
Increased office efficiency by implementing
exceptional organizational skills.
Promoted team productivity through applying
excellent cooperation and communication abilities.
May 2005-August 2005
Gold Mountain Golf Complex
May 2004-August 2004
Bremerton, Washington
Golf Shop Sales/Customer Service Specialist
Effectively ensured high levels of customer
satisfaction by simultaneously coordinating tee
times, selling equipment, assisting customers by
phone/in person and resolving conflicts in a fast
paced environment.
Competently managed special orders, customer
inquiries, product sales, and transfer of money in
a professional manner.
Demonstration of superior maturity, responsibility
and trustworthiness resulted in being entrusted
with opening and closing the shop independently.
This included the obtainment of keys to the shop
and the combination to the safe in order to fulfill
my duties of running the shop alone and
transferring money between the safe, book keeper,
and register.
May 2003-August 2003
Northwest Golf Range
Bremerton, Washington
Customer Service Specialist
Courteously assisted customers in obtaining desired
golf merchandise and services.
Maintained a well organized work environment while
demonstrating superior product and service
knowledge in order to greatly increase customer
satisfaction.
References Available upon request.
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