Customer Service High School
Resume:
Tara E Phillips
Lebanon, TN 37087
abjqye@r.postjobfree.com
Objective:
A challenging and rewarding full-time position that will utilize my banking
and accounting skills while providing me opportunities for future
advancement in a friendly working environment.
Qualifications:
18 years Customer Service
Fundamental accounting knowledge
Efficient, detail-oriented, highly organized
Strong analytical and problem solving skills
Ten Key
Typing skills- 50-60 wpm
Proficient in Microsoft Office Suite including Word, Excel, Access,
PowerPoint, and Outlook; Windows 98/XP, Oracle, some QuickBooks, E-Z
Teller banking software, IPS Sendero Accounting Products, Prologue
General Ledger software, Fedline
Experience:
Deposit Operations Support Analyst- Pinnacle Financial Partners
Murfreesboro, TN 2008-present
ATM Branch Balancing
General Ledger Reconciliations
Non-Post
Treasury Tax & Loan Deposits
Account Adjustments through Fedline
Foreign Item Processing
Loan Reconciliations
Debit Card Adjustments
ACH chargebacks and returns through EIM/PIM database
Reclamations
Teller/ Deposit Operations Support Analyst - Bank of the South- Lebanon,
TN 2005-2008
(company merged with Pinnacle Financial Partners)
Process transactions for personal and business clients involving
deposits, withdrawals, and payments
ATM Branch Balancing
Processed charge-off accounts and entered information into ChexSystems
Debit Card Order Processing, debit card maintenance, and adjustments
Bankers Bank (FED) account balancing
Non-Post
Developed database to record return mail
Daily mail runs and handling postage
Accounting Clerk III- Gaylord Opryland Resort and Convention Center,
Nashville TN 2001-2004
Worked closely with comptroller overseeing account receivables
Prepared billing for corporate and tourism accounts involving hotel
attractions including the Grand Ole Opry, General Jackson Showboat,
and the Wildhorse Saloon averaging $50K-$100K+
Reconciled General Ledger accounts
Accounting Clerk II/ Convention Billing- Gaylord Opryland Resort and
Convention Center, Nashville TN
2000-2001
Prepared billings processing lodging, dining and entertainment charges
utilizing CD-ROM capability for corporate and tourism accounts,
averaging $100K+ monthly done on timely basis ensuring steady cash
flows
Organized client meetings to discuss billings
Accounts Payable Clerk- Flood, Bumstead, McCready and McCarthy, Nashville
TN (Temp)
April- May 2000
Answered phones
Prepared daily bank deposits/ made bank runs
Performed bank statement reconciliations
Prepared payments for staff accountant clients
Mail sorting and delivery among departments
Bank Teller/ Head Teller- First Tennessee Bank, Lebanon, TN
1992-2000
Processed transactions for personal and business customers including
deposits, withdrawals, and payments.
New teller hiring/ training
ATM daily balancing
Internal auditor
Cash vault controls- ordering/shipping currency to/from FED
CTR monitoring
Monthly teller audits/ branch audits
Education
Lebanon High School, Lebanon TN
1984-1988
Diploma
Middle Tennessee State University, Murfreesboro, TN
1988-1992
Bachelor's Degree- Business Administration
University of Phoenix- Nashville Campus, Nashville, TN
2004-2008
Master's Degree- Business Administration w/ Accounting Emphasis
Have earned enough hours to sit for the CPA exam and currently preparing
to take exam
in early 2011.
TACHA- Goodlettsville, TN
2009-2010
Certificate of Completion-ACH Rules and Guidelines
Certificates of Completion-Building Blocks of ACH Levels 1&2
Achievements
Top Ten Percent of Senior Class- LHS 1988
Voted Most Likely to Succeed- LHS 1988
Yearbook Editor
Beta Club President
Latin Club Vice-President
Who's Who Among American High School/ College Students
Teller of the Month Award- First TN Bank- 1999 (10 out of 12 months)
Star of the Month Award- Gaylord Opryland- Feb. 2003 and June 2004
Super Star of the Month Nominee- Pinnacle Financial- April 2009
References
Patricia Climer- Wilson County Board of Education, Lebanon TN (615) 444-
3282; friend
Ann Kozy- Pinnacle Financial Partners, Murfreesboro, TN (615) 849-
4205; friend/manager
Kim Manley- Cracker Barrel Home Office- Buyer Assistant Toys/Bath, Lebanon,
TN (615) 615-***-****; friend and co-worker
Contact this candidate