Customer Service Project Management

DaRhonda M. Patterson

*** ******* **( Tallahassee, FL 32301 ( 386-***-**** (

abjqy7@r.postjobfree.com

Objective

A position that offers the opportunity to demonstrate organizational,

customer service, communication, and project management skills proven by

3 plus years of successful, educational and employment experiences.

Profile

Motivated, personable business professional in pursuit of college degree

and a successful track record of skills gained through educational and

employment experiences. Talent for quickly mastering technology -

Microsoft Office Suite 2007 and 2010 savvy. Diplomatic and tactful with

professionals and non-professionals at all levels. Accustomed to handling

sensitive, confidential records. Demonstrated history of producing

accurate, timely reports meeting stringent necessary guidelines.

Flexible and versatile - able to maintain a sense of humor under

pressure. Poised and competent with demonstrated ability to easily

transcend cultural differences. Thrive in deadline-driven environments.

Excellent team-building skills.

Skills Summary

Project Management Computer Savvy Front-Office Operations

Report Preparation Customer Service Professional Presentations

Written Correspondence Scheduling

General Office Skills Sales Punctual

Professional Experience

Communication: Reports/Presentations/TECHNOLOGY

o PREPARE COMPLEX REPORTS FOR WORK AND EDUCATIONAL PURPOSES, ENSURING

FULL COMPLIANCE WITH ASSIGNMENT REQUIREMENTS AND TIGHT DEADLINES.

o Prepare professional correspondence to customers and supervisors.

o Design and deliver series of presentations for classes and

classmates, providing and educating employees on proper techniques

for chosen topics.

o Conduct small-group sessions on given topics.

o Communicate medical concepts to patients using layman's terms to

facilitate understanding.

o Rapidly learn and master varied computer programs; ie Microsoft

2010.

Customer Service/Problem Solving

o OVERSEE FRONT-OFFICE OPERATIONS AND PROVIDE IMPECCABLE CUSTOMER

SERVICE:

o Implement strategic marketing plan for business given by company

through various company productivity meetings:

Employment History

Chases on the Beach

New Smyrna Beach, FL

Hostess, January- August 2008

Baskin Robins

New Smyrna Beach, FL

Drive Thru, October 2007- August 2008

Volunteer Experience

New Smyrna Beach Boys Basketball Team Manager, 2007- 2008

Coordinator for Volusia County Police Athletic League, 2006- 2008

Education

New smyrna Beach High, New Smyrna beach fl 2004-2008

. SGA

. YEAR BOOK

. VARSITY CHEERLEADING CAPTAIN

FLORIDA A&M UNIVERSITY, TALLAHASSEE FL

BUSINESS ADMINISTRATION

. NABA ( NATIONAL ASSOCIATION OF BLACK ACCOUNTANTS)

. GREEN COALITION

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