Customer Service High School

Jennifer Callan

*************@***.***

719-***-****

**** ***** *******

Fountain, CO 80817

EDUCATION

University of Colorado, Colorado Springs

Bachelor of Arts: May 2010

Communication and German

EXPERIENCE

YMCA of the Pikes Peak Region - Fountain Valley YMCA May 2004 - Present

Membership Representative and Processor

. Process membership files

. Computer work- entering data, electronic and written correspondence,

selling and creating membership profiles

. Receptionist duties- answering numerous phone lines, filing,

photocopying, organizing

. Daily interaction with at-risk teens and high school students- helped to

implement community service and volunteer activities, guide teens

through numerous tasks

. Experience with new hire and volunteer reference checks- process new hire

and volunteer paperwork

. Cash handling and money balancing- end-of-day transaction balancing for

the Fountain YMCA and preparing deposits for the bank

. Customer service

. Membership data entry

. Trouble shooting

. Experience working with Partners Campaign- An annual campaign that raises

money for the less fortunate

. Helped with duties at the Mud Run and Jingle Bell 5K to help raise money

for less fortunate community members

. Wrote and organized yearly newsletter for the Fountain YMCA branch

. Experience writing monthly reports using Excel spreadsheets

. Experience working with office inventory

. Experience reading tax forms and annual income reports for financial aid

processing

Aquatics Head Guard, Supervisor, and Water Safety Instructor

. Scheduling for a team of 12 employees

. Manage and supervise day-to-day functions- to include management of the

pool and office

. Ensure safety of patrons including first aid administration

. Water Safety Instructor/ Swim Lesson Instructor

. Cash handling and account balancing

. Customer service

. Organized monthly skills tests and monthly in-services for aquatics staff

. 4 years managerial experience

. Organized activities and trained volunteer high school junior lifeguards

Sports and Gym Supervisor

. Supervised volunteer coaches

. Experience coaching basketball, soccer, and volleyball for children

elementary through high school age

. Organize and develop teams for youth sports

. Special events and kick off nights for youth sports

. Organized presentations for kick of night for youth sports

Child Watch

. Interaction with children ages 6 weeks to 7 years of age

. Looked over children while parents use the facility

Costco Wholesales, Colorado Springs, Colorado October 2009-

December 2009

Cashier and Front End Assistant

. Run cash register: cash handling and account balancing

. Help stock and return unwanted items

. Assist cashier: box items and greet customers

. Work efficiently and at a quick pace to get customers through the line

SKILLS

. Interpersonal Communication Skills

. Proven ability to develop and present presentations

. Excellent verbal and written communication skills

. Have taken courses in research methods, advertising and marketing

methods, persuasion, video and media productions, web design, Effective

Leadership, and Listen First

. Multi-task oriented

. CPR/AED/Oxygen/First Aid for the Professional Rescuer Certified

. Lifeguard and WSI Certified

. Managerial experience

. Strong computer skills- Microsoft Office, spreadsheets, excellent typing,

data processing

. Conflict management experience

. Money handling and account balancing

. Fluent in German

. Leadership skills

. Knowledge of taking game statistics for numerous sports

. Experience working with teens and high school students- tutoring,

mentoring, and community service activities

ACTIVITIES AND SELECTIVE ACHIEVEMENTS

. NCAA Track and Field athlete at the University of Colorado, Colorado

Springs, Colorado

. Congress Bundestag Youth Exchange Program: full-ride scholarship to

Germany awarded by the Congress

. All-Academic Honors for Track and Field Fall and Spring Semester 2008-

2009 at UCCS

. Experience working with YMCA's Partners Campaign to help with financial

assistance for underprivileged community members

. Mountain Lion Award for Excellent Academic and GPA Achievement for Track

and Field 2010

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