Customer Service Manager
Resume:
Sarah G. Owens
*** **** ***. *. #* Jacksonville Beach, FL 32250 813-***-**** abjqx2@r.postjobfree.com
OBJECTIVE :
An eager young professional in possession of various administrative and customer service expertise,
with enormous growth potential within your company. With a proven track record of being a
proactive team player, currently in search of a position that allows a creative mind to provide
e ffective problem solving. Comprehensive understanding that parlaying personal and business ethics
t o uphold corporate and community standards are a must to thrive as a successful individual.
S UMMARY :
• Adept in calendar coordination, phone and email communication in collaboration with
c ustomer service
• Proactive team player with ample strategies for effective problem solving
• Provide and prepare reports, spreadsheets and documents for daily operational support
• Experienced in guest and customer service to understand the process/requirements needed
t o secure travel arrangements, scheduling meetings, hotel rooms and catering needs
• Adaptable to working environments to complete assigned tasks
• Proficient in Microsoft® Office applications, Point of Sale, multiple Reservation and
S oftware systems
SKILLS SUMMARY:
• • •
Communicate with multiple Computer Savvy Customer Market Research
• •
departments within a Scheduling (multiple Customer Service
network •
reservation systems) Front-Office Operations
• •
Report Preparation & •
Marketing & Sales Professional Presentations
Information Management • •
Product Positioning & Politically Correct in
• Excellent Written & Verbal Branding communication
Correspondence • Administrative
Functions & Tasks
EDUCATION:
University of North Florida – Jacksonville, FL
Bachelor in Science, Communication – Public Relations
Associates of Arts, Criminal Justice
Member of the Delta Gamma Fraternity Organization
JOB EXPERIENCE:
GOLF EXPERIENCES, LLC and PGA TOUR Experiences. – Broomfield, CO and Ponte Vedra Beach, FL
August 2009 to Present
Marketing Assistant and Customer Service Representative
• Prepare custom weekly sales reports, maintain inventory and maintain finances through Point of Sale and
Authoriz.net system for our accounting department
• Successfully communicate with the General Public, Member Guests, Account Executives, PGA TOUR
Headquarters. As well as all departments at TPC Sawgrass, Sawgrass Marriott’s Director of Business
Development; all employees at PGA TOUR Experiences Corporate office on a daily to weekly basis
• Implement various marketing campaigns, worked directly with the Director of Business Development for the
TOUR Academy at TPC Sawgrass, which implemented National Get Golf Ready Program, Golf Schools and
Junior Golf Camps
• Proficient in multiple reservation/booking systems for vacation packages with hotel & golf accommodations.
Experience with the TPC Passport Program offers TPC Members the option to have access to book tee times
at Private and Public Golf Courses that are PGA TOUR Owned & Operated clubs, TOUR Licensed &
Operated Clubs and TOUR Licensed Only Clubs Nationwide
• Computer savvy with Microsoft Office, MS Outlook, MS Excel, MS PowerPoint, Point of Sale,
SmarterLessons, OpenCourse, ForeTees and the Concierge program
• Oversee front-office operations and provide customer service excellence
Provided support to TOUR Players, TOUR Partners, Top Executives, Founding Members, Member
o
Guests, Tourists, General Public, PGA TOUR Employees etc. while upholding the PGA TOUR and
TPC Network service excellence standards
Customized Weekly Sales Reports, recorded monthly inventory and office supply orders
o
THE DALTON AGENCY – Jacksonville, FL and Savannah, GA
Assistant and Event Coordinator for the Ronald McDonald Program
March 2009 – June 2009 (Contract)
• Assisted in launching the Ronald McDonald Program in South East Georgia for the Dalton Agency
• To successfully transport, arrive, set-up and execute each event to create brand awareness that coincides with
McDonald’s marketing guidelines
• Effectively communicate with Ronald McDonald, Account Executive, and Field Marketing Manager,
Owner / Operators and the public, to complete daily tasks and scheduled events
• To uphold the values and mission of the Dalton Agency and the McDonald’s Brand to lucratively promote t
Ronald McDonald Program in East Georgia
MORRIS MULTI MEDIA – Savannah, GA
September 2008 – January 2009(Contract)
Account Executive
• Achieved the customers advertising needs through various publications in order to deliver an effective
message to the mass audience
• Communicated successfully with the accounting and production departments to ensure the clients satisfaction
with our developed advertising product and to build our multi media brand name
• Maintain customer relations, organized invoices and contract agreements while focusing on obtaining new or
potential accounts
ASSOCIATION AND MEMBERSHIP:
• 2008 Pooler Crossroad Chamber of Commerce Member, Council of the Budget and Nominating Committee
• Previous Participant of the BUDDY Walk for Children with Autism – Jacksonville, FL
• Previous Participant in the American Heart Association’s HEART Walk – CSX Sponsored Team –
Jacksonville, FL
• Alumni Member of the Delta Gamma Fraternity Organization
References:
Sarah G. Owens
325 15th Ave. N. #2 Jacksonville Beach, FL 32250 813-***-**** abjqx2@r.postjobfree.com
1. Bill Hughes
General Manager TPC Sawgrass
Regional Director of TPC Operations
110 Championship Way
Ponte Vedra Beach, FL 32082
abjqx2@r.postjobfree.com
2. Travis Velichko
Director of Business Development
PGA TOUR Experiences
220 Ponte Vedra Park Dr. #260
Ponte Vedra Beach, FL 32082
abjqx2@r.postjobfree.com
3. Anna Burns
Account Executive
Dalton Agency
108 W. 38th St. Unit B
Savannah, GA 31407
4. Anna Sellers
Sales Manager
Morris Multi Media
Savannah, GA
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