Customer Service High School

DONNA CHURCHICH

email **********@*****.***

***** ** **, ********, ** 62012

Phone 618-***-****

objective

To obtain a position where I can maximize my supervisory

skills, marketing and sales experience, training skills,

customer service, and successful track record in the customer

service environment.

Experience

2000-2010 Argosy Casino Alton

Alton, IL

Casino Host

Maintain strong professional business relationships with

known casino players. Identify

and develop new prospects with "high play" potential. Provide

star quality service players to enhance the growth of gaming

revenues and continued patronage. Plan and participate in all

player functions and promotions. Designed and composed

invitations for mass mailings. Develop and maintain customer

loyalty with preferred clients personally as well as through

telemarketing, mail and email. Host personal dinners. Resolve

issues arising between clientele and the casino using problem

solving techniques and strategies. Understand the importance

of deadlines and excel at self-motivation. Met and exceeded

quarterly goals.

1999-2000 Argosy Casino Alton Alton, IL

Guest Service Supervisor

Responsible for the daily activity of the Guest Services

Representatives. Interface on a regular basis with casino

customers. Assist in hiring, coaching and disciplining staff.

Assist in scheduling staff to meet operational needs of the

casino floor and guest service counter. Communicate with

operating departments to insure the benefits and operating

procedures of the casino. Assist with all marketing events

and promotions. Ensured accurate patron count readings for

Illinois Gaming Board.

1992-1999 Alton Belle Casino Alton, IL

Guest Service Representative

Provide the highest level of customer service to our guests

at the Guest Service counter. Enroll guests in the Alton

Belle Preferred Card Program. Issue and redeem complimentary

meals and cash back. Process guests at the Guest Service

Counter, boarding area, coat check, valet booth and special

events. Answer reservation line, make reservations and answer

general operational questions. Utilize public speaking skills

with crowds of patrons.

Education

1988-1992 Southwestern High School Piasa, IL

Graduated

COMPUTER SKILLS

Proficient in Microsoft Works

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