Customer Service Data Entry
Resume:
Lenora Satterthwaite
*** ****** **, ************, ** 28311 Cell: 910-***-****
abjqvj@r.postjobfree.com Home: 910-***-****
KEY SKILLS
Customer Service Complaint Handling & Resolution Income Tax
Call Center Operation Customer Order Fulfillment Data Entry
Multi line Phone System Sales Calendaring
MS Word MS Excel MS Access MS Outlook
EXPERIENCE
At Home Agent – Comcast Customer Service Rep./03 2010 Present
Verify customer information
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Educate customer about digital migration
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Place orders for digital equipment
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Provide answers and resolutions
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Troubleshoot equipment problems
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Assist customer with installation instruction
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Process payments
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Jackson Hewitt – Fayetteville, NC Tax Prepare /12 2009 to 02 2010
Prepare Income Tax Returns.
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Assist customer with questions.
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Document and verify information
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Disturbed checks and debit cards
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AT&T Small Business Telephone Co. Raleigh, NC Sales Assoc. /03 2008 to 01 2009
Perform customer service by phone and online.
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Interact with multiple online systems.
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Customer order fulfillment
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Sell companies products such as: phone service, internet, wireless
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Process contracts, payments and set up payment arrangements.
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Handle Complaints and Resolutions.
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Mega Force Temporary Agency – Fayetteville, NC Clerical Asst. /05 2007 to 03 2008
Perform data entry.
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Receptionist answering multi line phone system.
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Customer service liaison to intra departments.
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Verify documents, file, fax, and copy.
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Process purchase orders and shipping receipts.
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Sprint/Embarq Telephone Co. – Fayetteville, NC Customer Service Rep /11 1999 to 05 2006
Provide excellent customer service.
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Communicate effectively with multiple departments and customers.
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Handle high volume of call center customers.
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Educate customers about products to enhance service.
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Order fulfillment, process payments, and arrangements.
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Market phone service, internet, dish network and wireless service.
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Meet monthly quota.
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Resolve complaints and provide resolutions.
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Fayetteville Postal Encoding Center – Fayetteville, NC Data Conversion Clerk /08 1995 to 01 1999
Perform data entry processing a vast number of mails.
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Execute with accurateness and maintain speed requirement.
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Robeson Health Corp. – Maxton, NC Admin. Secretary /09 1993 to 12 1994
Front desk receptionist and support various programs.
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Schedule appointments, prepare correspondence, and document minutes.
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Process purchase orders, travel vouchers, and assist with payroll.
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File medical records, deposit Medicaid payments, and collect rent from halfway house.
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Education: Pursing a degree in Business Administration with a concentration in Human Recourse Mgt. Attending
online classes.
Reference Upon Request
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