Customer Service Management

William H. Hopkins

**** ******** ** ******, ** 36605

abjqva@r.postjobfree.com

Phone: 251-***-****

OBJECTIVE

Seeking a challenging career utilizing over 24 years experience of Diesel

Mechanic/ Logistic Supervisory experience.

SUMMARY OF QUALIFICATION

Over 24 years of experience and hands on experience performing tasks, which

include: Developing workflow, enforcing policies and procedures, and

diagnosing equipment malfunctions. Experienced in diesel repair on various

vehicles to include; diesel trucks, gas trucks, forklifts, and heavy

equipment. Trained at performing complex repairs involving major

assemblies, and their systems which include: Engines, transmissions,

differentials, hydraulics, suspension and other supporting systems. Trained

on diagnostic and computer test sets. Key skills include:

Budget and Supply Management Quality Assurance and Control

Diesel Engine Troubleshooting

Team Development Decision Making Time

Management

Strategic Planning Personnel Management

Property Accountability

Customer Service Diesel Engine Repair

Gas Engine Repair

Air/Hydraulics Systems Repair Power Point/Outlook/Excel

Problem Solving

Electrical Systems Safety Compliance

Security Clearance

PROFESSIONAL EXPERIENCE

ATR/BAE Systems, Fort Stewart, GA

2008-2010

Serves as a lead maintenance technician for the M88A1 Medium Recovery

Vehicle, M88A2 HERCULES [Heavy Equipment Recovery Combat Utility Lift and

Evacuation System, M109A6 Paladin and the M992A2 FAASV, Supervised and

managed product control issues, meeting strenuous deadlines set by the

military. Managed numerous Leave Behind Maintenance missions (LBM) at

various CONUS locations. Directly responsible for supervising, counseling,

mentoring, and training up to 20 Employees / mechanics at any given time.

Areas of technical expertise include, but not limited to are, Track Vehicle

hydraulic systems, and subsystems troubleshooting and repair at all levels.

Track Vehicle electrical systems and subsystems troubleshooting and repair

at all levels. Very knowledgeable in the military records keeping and

management system, Army Recordkeeping Information Management System (ARIMS)

Trained and certified in SAMS-1E procedures, operations, to include class

two and nine requesting and budget controlling information via ILAP, DS

Checkbook. Has functional knowledge of LIW to include ILAP, AEPS, FINLOG

and FEDLOG. Recent certification in Accident Avoidance Class, drivers

training A.O.A.P, and T.M.D.E. Familiar with most local military and

perspective state EPA Regulations. Practices and enforces OSHA standards,

regulations, and procedures on a daily basses. Participated in, and

subjected to internal and external workflow and area of operations process

audits, contestant with commendable results. Consistently seeks higher

knowledge, soliciting views and information from others in the prospect of

building a very productive and harmonious working environment. Performed

all duties, in the absent of a BAE Systems Field Service Representative, or

platform specific officials being present months at a time.

Contractor/Lead Mechanic, International Mill Service

2007-2008

Assured that equipment after repair or assembly was in proper compliance

with manufacturers' specifications. Provide maintenance and repair for the

following equipment: 2-Terex Super Stackers, 5-1150 Taylor forklifts, 6-Cat

front end loaders, 5-Sennobogen Crain's, 2-Manawock Crain's, 6-Lieber

Crain's, 6 Cat 40 ton dump trucks and 5-Kress pallet and pot carriers. As

the Lead mechanic provided technical guidance to 20 Heavy equipment

mechanics and 3 welders on proper maintenance and troubleshooting

techniques. Diagnosed faults or malfunctions to determine required repairs

by using, engine diagnostic equipment such as computerized test equipment

and calibration devices. Compiled reports on equipment and reported any

problems to the Superintendent.

Contractor/Mechanic, Brown International

2006-2007

Provided maintenance and repair for M88 Medium Recovery Vehicle, under the

selection of DLA management to ensure M88's were fully operational and

returned to the Military for reissue. Provided technical assistance to

assembly personnel and maintenance personnel on the configurations of an

M88 for proper rebuild. Responsible for troubleshooting various techniques

on the Hydraulic systems, Electrical systems, Fuel systems and complete

assembly.

Production Supervisor, Cintas Corporation

2006

Production Supervisor of 27 employees, responsibilities include hiring,

motivating, training and directing individuals who are performing entry

level factory work, with hands-on responsibility and accountability for

daily production flow and bottom line results. Additional duties include

meeting daily productivity and quality requirements and maintaining

inventory control. Production Supervisor is responsible to train personnel

on safety policies, ensure compliance with OSHA standards and regulations.

District manager, US Armed Forces 1999-

2006

Direct Business operations with-in a 957 square mile product area.

Reviewed the accuracy of Lead generation and provided input to Market share

reports. Scheduled social functions with local city officials and

educators to encourage quality rapport between the government and

communities. Develop and train staff members to handle positions of

greater authority.

Automated Logistical Supervisor, US Armed Forces

1991-1998

Instructed and Supervised 11 employees on proper techniques and procedures.

Planed and analyzed operational data and reports to ascertain degree and

conformity with established policies, work standards and procedural

directives. Supervised preparation of materials controls and accounting

input for data processing and reviewed output documents. Inspected and

evaluated inventory management activities. Performed supply stock control

and accounting duties using both automated and manual procedures.

Heavy Vehicle System Supervisor, US Armed Forces

1984-1991

Inspected, troubleshoot, replace, repair, and adjusted, components on

heavy weapons systems. Systems include: Bradley Fighting Vehicles, MLRS,

M88 Recovery vehicle, M113 series vehicles, PLS, 5 ton, 2.5 ton vehicles

and the HUMMV series vehicles. Performed preventive maintenance checks

along with serviced vehicles, Diesel power packs, units, compression

engines, wheel vehicles, compression ignition engines, fuel, air and

starting systems. Performed repairs and checks on exhaust and liquid

cooling systems, standard and automatic transmissions assemblies, cross

drive assemblies, auxiliary drive assemblies, air and hydraulic brake

systems, mechanical brake systems and vehicle suspension systems.

EDUCATION

AS General Studies 2004 Vincennes University

(120) credits

Diploma 1984 Appomattox

High School

RELEVANT TRAINING

Advanced Leadership and Management Course 2002

Defense Reutilization & Marketing 2001

Logistic Management Course 2000

Maintenance Leadership and Management 1997

Recruiting School/Station Commander Course 1989

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