Sales Customer Service

Shanise Lloyd

**** ******* *** ********** ** ****1

347-***-**** Cell

**************@*****.***

Summary of Qualifications

Developed ability to work in a fast-paced atmosphere. Maintained excellent customer

relations and developed customer rapport. Diplomatically resolved customer complaints on

as needed basics. Extensive product knowledge with new and pre-owned vehicles and a

solid history of sales success. The ability to coordinate the efforts of many to meet

organizational goals. Productive and efficient work habits without supervision. Self-

motivator with high energy .Effectively developed telephone communications skills and

consistently met quotas.

Professional Experience

A solid background in sales and product experience

Excellent customer service skills

Excellent phone etiquette

Computer proficiency in PC M icrosoft Office

Strong background of Nexteppe, Contact Management, ADP as well as Reynold's &

Reynold's.

E mployment H istory

B ical Chevrolet

Secretary

Aug 07-Present

-Meet and greet customer in a professional manner.

-Set up appointments for service customers.

- Taking incoming Service calls as well as Sales calls.

-Ar ranging alternate t ransportation for customers who needs to be accommodated.

-Data Ent ry, Filing, Faxing.

-Assist with stocking in new and pre-owned vehicles.

-Update new customer's into the CRM system

-Sort out outgoing mail and incoming mail including Fed Ex and UPS.

-Update new employee's schedule's as well as employment packet.

Nemet Auto Group

Internet Sales Representative

June 04-AUG 07

Comply with new and old In ternet leads.

Following up with online prospects via email and phone.

Taking incoming calls as well as making outbound sales calls

Setting up appointments for inquiring customers.

Following up with sold and unsold prospects.

Top In ternet Sales Rep Selling 15-22 Cars a month.

E ducation

P inecrest High School

A ug 00-MAY 04

H igh School Diploma

General Studies 3.9 average

Salary Requirements- Open

Reference Available Upon Request

Contact this candidate