Customer Service High School

MELISSA FULLER 615-***-****

*** ***** **. **

NASHVILLE, TN 37211 abjqud@r.postjobfree.com

Objective

Paralegal/Clerical

Professional Profile

Responsible and dedicated office professional with experience in heavy-

volume, fast-paced working conditions. Cooperative team player who enjoys

working with people and utilizing direct telephone contact. Detail-

oriented, thorough and accurate in taking and relaying information. Well-

organized to handle a variety of assignments and follow through from start

to finish. Possess excellent communication skills, both verbal and written.

Combine interpersonal skills to implement strategic administrative and

operational initiatives to enhance productivity, quality, client services

and overall bottom-line performance.

WORK EXPERIENCE

Customer Care Consultant, T-

Mobile

August 2010- Present Nashville, TN Answer incoming calls

to handle customer complaints, billing issues, handset troubleshooting, as

well provide customer service to enhance marketing for products and

services, negotiate payments and make payment arrangements

Financial Research Advisor, Chase Card

Services November 2009- June 2010

Westerville, Ohio Worked within a superior service team providing

elite customer service associated with researching accounts as well as

locating clients to help maintain a business relationship, exceptional work

ethic, professionalism, and drive for positive resolution, therefore

enhancing the clients' experience. Recognized and responded to emergency

situations on cardmembers inquiries, researched issues, kept

accurate records of both problem and resolution, and escalated complex

issues to the correct specialized department and sets resolution time

expectation with callers.

Air Transportation Apprentice, U.S. Air National Guard

October 2005- November 2008 Columbus, Ohio Loaded and unloaded

mission support planes with troop necessities and request items, process

cargo and passenger manifest, build palletized foundation for easier

loading, follow load planning methods, assist with ramp control operations,

and direct flight.

Customer Care Professional, JP Morgan Chase

July 2005- September 2005 Columbus, Ohio Provided information

to customers on home equity balances, interest rates on accounts, and

payments due dates and amounts. Recommended services such as stop-payment

orders, fund transfers, and processed increase/decrease applications by

request. Verified deposits and answered questions concerning insurance on

accounts.

EDUCATION

Columbus State Community College, Columbus, OH, Associate of Paralegal

Studies Graduated 2009

Air Transportation Apprenticeship, Lackland AFB, Graduated 2006

Shelby County High School, Shelbyville, KY Graduated 1994

COMPUTER SKILLS

. Hardware Platforms: PC

. Business Productivity Software: MS Word; Excel

. Types 40 wpm

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