Customer Service Manager
Resume:
Kent A. Westover
**** *. ****** **** **. #***, West Jordan, UT. 84084 801-***-****
A highly creative and self-motivated manager with experience in training
drivers, order processing, warehouse personnel and operations, order entry,
purchasing, accounts payable, and customer service. Also, territory sales
representative in the greater Salt Lake City area.
Career Experience
A.W. Marshall Co., Salt Lake City, UT, June 1983 - May 2009
Sales Representative
Responsible for maintaining and building customer base, daily personal
sales calls assisting customers in reordering inventory.
Office Experience
Accounts payable, data entry, order processing, purchasing, and customer
service. Created monthly promotional product sheet for customers
Warehouse
. Manager
Manager of 12 employees, 6 drivers and 6 warehouse employees. Supervised
drivers routes, responsible for customers orders, organized daily
operational procedures order processing, and updating weekly inventory
counts.
. Driver
Non CDL licensed bobtail truck operator responsible for delivering
merchandise to retail outlets. Process shortages or returns, responsible
for collecting money on invoices.
. Order Puller
Pulled orders off a customer requisition form, assisted drivers in
loading trucks, maintain clean working environment, restocking inventory,
assisted in helping will- call customers. Also operated Utah cigarette
tax stamp machine and a stand up forklift.
Key Achievements
< 27 years of service to one company
< Good customer service rapport
< Trained multiple employees for various in house jobs with one company
< Minimal unscheduled days off
< Entry level to warehouse manager within three years
< Willing to take on extra responsibilities
< Trusted and handled company funds
Education
High School Graduate- Cyprus High School, Magna, UT
May 1977
References______________________________________________________________
Jerry Oftedahl
Relative/Father-in-law
888 Riverside Rd.
Kalispell, MT 59901
406-***-**** - cell
406-***-**** - home
Chris Nestegard
Relative/Brother-in-law
3000 Sweetgrass Lane
Kalispell, MT 59901
References______________________________________________________________
Dennis Eaton
Office Manager
437 N. 500 W.
Salt Lake City, UT 84116
801-633-020
Brad Zollinger
Business Associate
1884 Mary Dott Way
Salt Lake City, UT 84128
Shirley Jacobsen
Coworker/Friend
3140 George Pl
Magna, UT 84044
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