Joshlynn Hopson

***** ****** ******** abjqu0@r.postjobfree.com Home: 951-***-****

Temecula, CA 92592

Objective

Seeking a position in customer service, retail, or administrative

support utilizing my knowledge and skills as a outgoing motivated,

dependable and reliable team-player, with excellent customer service

skills. Good organizational, interpersonal, and problem solving skills.

Work Experience

ClearWire Wireless - Roswell, GA 03/2009-2/2010

Customer Service Sales Representative

Customer focused and sales oriented in the wireless service industry.

. Played a key role in increasing sales as well as customer satisfaction

. Held a positive and enduring relationship with customers

. Strategically merchandised products to maximize sales and profits

Ashley Furniture - Murrieta, CA 12/2007-2/2008

Customer Service Representative

Worked in a fast-paced environment scheduling customer delivery orders,

ensuring that customer satisfaction was a priority

. Presented a professional client focused image

. Proficiently planned and coordinated deliveries according to company

protocol

. Responded promptly to customer inquiries, and resolved customer

complaints

Guidant - Temecula, CA

02/2006-2/2007

Assembler

Effectively and accurately assembled stents and various devices for the

human body

. Ability to interpret an extensive variety of technical instructions

. Excellent attention to detail and ability to complete duties in a

timely manner

Macy's Department Store - Temecula, CA

09/2003-10/2005

Sales Associates

Sold designer clothing to a daily customer base of over 200 customers

. Managed cashiering activities in areas of purchasing, returns, and

exchanges

. Interfaced with vendors concerning pricing, availability, and damaged

products

. Achieved status as one of 15 top sales performers

Education, Training and Skills

Mt. San Jacinto College, Menifee, CA 09/2003-4/2005

Earned 28 credits; concentration in business studies

Rancho Vista High School, Temecula, CA

09/1999-7/2003

Training: Completed numerous courses in customer service, sales strategies,

inventory control, loss prevention, and time management

Skills: Proficient in Microsoft Word, Excel, Outlook Express. Type 40 wpm

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