Technician Customer Care

Sung Kim

**** ** ***** ***

Pembroke Pines, FL. 33028

954-***-****; Email: mailto:abjqs9@r.postjobfree.com

SUMMARY

Motorola iDEN International Customer Care Technical Team Lead with a

comprehensive computer background providing hardware and software technical

support to customers i.e. Carriers, dealers, field engineers, and end users

internationally with emphasis in Asia Mkt's. Extensive experience in the

navigation of various computer platforms. Diversified background and

knowledge of various internal as well as external data bases, such as

Vantive, Oracle. Thorough comprehensive knowledge of Microsoft tools i.e.

Excel, Access, Outlook, E-Mail, Word, Power Point, etc. Language skills

include- Oral and written English, Korean as well as some Spanish

comprehension. Over ten years experience working with Motorola iDEN, MIRS

manufacturing and Engineering Facility.

Education

. Attended American Intercontinental University, Plantation, Florida

2004.

. AS Associate of Science Degree in Electronic Technology

American Technical Institute, Ft. Lauderdale, Florida 1992.

Professional Experience

Irrigation Craft Manufacturing Designer, Ft. Lauderdale, Florida 2004 to

2009.

"Job Responsibilities"

. Design and manufacture irrigation system: setup, operation, preventive

maintenance, and repair of pump station. The ability to work with

contractors and resolve issues.

. Root cause analysis of failures due to defective parts or software

corruption; root cause analysis of damaged and poorly manufactured

stations while identifying and alerting suspected areas of production.

Motorola iDEN International Customer Care Technical Team Lead

. iDEN Technical Customer Care Team-lead International, Latin America

and Asia Markets, Plantation, Florida 2002 to 2003

"Job Responsibilities"

. Complete Computer Support, Windows, 98, 2k and XP's Platform regarding

iDEN RSS radio service software and hardware problems to the domestic

end-users and international carriers, direct/indirect dealers, vendors

and field engineering.

. Track carriers, international field engineers and end-users iDEN radio

repair history in the Vantive system as well as using various data

bases, including web services such as Federal Express, Motorola

various sites, just to name a few...

. Represented Motorola internationally regarding a new customer care

center for dealers, carriers, and end-users in Seoul, Korea.

. Constant interface with all of the iDEN Organizations to include

internal and external customers assuring Quality Control.

. Establish and maintain customer care relationship to include

satisfaction resolutions of escalated cases regarding irate customers.

. Ongoing net meetings technical training sessions of technicians

regarding all of the above.

. All of the above under a minimal to no supervision environment.

Equipment Technician Motorola Inc.

. Engineering Test Equipment Technician iDEN Division 1999 to 2001

"Job Responsibilities"

.

. [pic]

Preventative and corrective maintenance on test equipment such as the

following: HS-50(Siemens), GSM, Sanyo3000, BTU, MPM, Fifo, etc

. Monitor and reduce cycle time. Networking with T.O.P. Technical

Operations Engineering in order to improve manufacturing quality and

efficiency.

Cellular Service Technician Motorola Inc.

. Cellular Service Technician iDEN Division 1995-1999

"Job Responsibilities"

. Installing, analyzing, optimizing and repairing iDEN and MIRS

handsets. Analysis of RF boards to a component level ensuring

consistent product performance

. Performed maintenance and repair of portable automated test fixtures.

. Coordination between team members to achieve production goals, and

maintaining strong communication with management.

Contact this candidate