Customer Service Specialist

Edwin Amarillo

**** ** ***** ***** ******

Port Saint Lucie, FL, 34952

Telephone: 772-***-****

Email: abjqrl@r.postjobfree.com

_______________________________________________________________________

_______

Objective: Seeking the opportunity to join a reputable company where i can

contribute my customer service, and computer skills.

Experience:

2007-Present Liberty Medical, Port Saint Lucie, Florida

Patient Services Rep/Pharmacy Benefit Specialist

As a Pharmacy Benefit Specialist one must provide prescription

drug plan information to plan members are required. Explain

benefit & prize advantage on prescriptions. And as a Pharmacy

Benefits Specialist one must answers inbound calls and make

outgoing calls to and from new and existing patients as well as

physician offices and internal departments in order to facilitate

the work process. Determine documentation required to ensure

the successful delivery and billing of supplies, completes

assigned workflow, and accurately enters all data into the

computer system.

Patient Service Representatives are responsible for servicing

patients via inbound calls, responding to their inquiries and

determining the appropriate actions. The qualified team player

must have the ability to maintain a professional demeanor in a

high call volume environment, a demonstrated commitment to

outstanding customer service, and familiarity with Windows and

internet based PC programs. Excellent verbal communication

skills are required and previous experience in a call center

environment is helpful.

2007-2007 Preffered Air Condition & Mechanical, Port Saint lucie, Florida

Air Conditioning Tech. Helper

Assist Tech with daily on the job duties.

Prepare tools and materials for installation and help with

uninstallation of units and connections.

2004-2006 Zackheim & Associates P.A., Plantation, Florida

Collection Specialist

Perform skip tracing procedures and locate debtors.

Call and advise of debt owed to client specified, manage a

portfolio of progress and money collected.

Adhere to FDCPA regulations when performing job duties.

Education:

2002-2003 Chubb Institute, Jersey City, New Jersey

Network Technician

Skills:

Internet savy, proficient in computer knowledge. Able to adapt to

various types of computer softwares.

Customer Service

Good people skills, multi-tasking

Ability to adapt to on the field/on the job tools and procedures

smoothly.

_______________________________________________________________________

_______

Contact this candidate