Customer Service Quality Control

MARY CHRISTIANSEN

**** *. *****

FREMONT, NE ****5

402-***-**** *********@*****.***

OBJECTIVE

Seeking a position that allows me to have more responsibility with multiple interpersonal

relationships.

QUALIFICATIONS

• Ambitious and assertive self-starter

• Strong interpersonal skills, problem solver and decision maker

• Effective multi-tasker and people person

• Detail oriented, very organized and customer service focused

WORK HISTORY

SOUTH HAVEN LIVING CENTER - WAHOO, NE 11/2009 - PRESENT

CNA/MEDICATION AIDE

• Daily cares of the elderly and administer medications

NYE LEGACY REHAB AND NURSING HOME - FREMONT, NE 1/2009 - 8/2009

CNA/MEDICATION AIDE

• Daily cares of the elderly and administered medications

•

HAD MY OWN CLEANING BUSINESS 12/2006 - 12/2008

HUNTEL SYSTEMS, INC./ MACC - BLAIR, NE 12/2005 - 11/2006

PAYROLL AND BENEFITS ASSISTANT - HUNTEL

• Responsible for payroll for one of the sister companies of 100 employees

• Maintained benefits and salaries through the ADP system for all companies

• Filing and phone coverage where necessary

QUALITY CONTROL TECH - MACC

• Report verification and problem resolution

• Set up system for rating reruns and resolved incoming data problems regarding

incoming and outgoing telephone files

• Backup for moving production programs into production libraries

JEFFERSON PILOT FINANCIAL - OMAHA, NE 07/1989 - 04/2005

SENIOR CONTRACT ANALYST

• Underwrote and quoted small groups of 25 - 100 lives for regional offices

• Processed group insurance sold cases for all products including Life, Short Term

Disability, Long Term Disability, Dental, as well as Voluntary Insurance Products

and Enrollment Kits

• Consistently exceeded individual production and quality goals

• Amended contracts to reflect changes requested by groups, brokers, and regional offices

EDUCATION & TRAINING

• Graduated from Blair, NE High School

• Insurance industry education courses with ACS (Associate Customer Service)

designation

• CNA & Medication Aide Certified - Medical Terminology

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