Manager Customer Service

Raza Hussain

*** ********* **

Town & Country, MO

405-***-****(H)

405-***-****(C)

abjqrb@r.postjobfree.com

Objective: To obtain a management position in the Hospitality Industry.

Education: Roosevelt University, Chicago, IL

Major: Hospitality and Tourism Management.

GM of the Year, March 2002 (Nomination)

Most Improved Property, March 2001 (Regional)

Train the Trainer Certificate through Wyndham Hotel

Be the Brand Certificate through Wyndham Hotel

Manager on Duty Certification at Wyndham Hotel

Employee of the Month, January 1999

Manager of the Quarter, April 2006 (Nomination)

Relevant Skills: Microsoft Outlook, Microsoft Access, Microsoft Excel,

Microsoft

Word, Microsoft PowerPoint, Fidelio, Galaxy/Lightspeed and NiteVision, Bed

Tracking

Employment:

Environmental Services Manager, Vanguard Resources, Oklahoma City, OK

November 2010-November 2012

Responsibilities:

Bed Tracking

Flex Scheduling

Training/Performance Improvement Plans/Corrective Documentation

Unitizing

Payroll

Overlook Floor Care/Carpet Care Projects

Overlook Assigned Employee Schedules

Patient Discharge

Common Grounds

Office Cleaning

Trash/Linen

Patient Care Experience Initiative

Inventory Control-Supplies/Cart Set Up

Regulate Safety & Sanitation Policies

Environmental Services Manager, Sodexo, Oklahoma City, OK December 2008-May

2010

Responsibilities:

Trakkar/Bed Tracking

Flex Scheduling

Training/Performance Improvement Plans/Corrective Documentation

Unitizing

Payroll

Overlook Floor Care/Carpet Care Projects

Overlook Assigned Employee Schedules

Patient Discharge

Common Grounds

Office Cleaning

Trash/Linen

Housekeeping Upon Request

Inventory Control-Supplies/Cart Set Up

Regulate Safety & Sanitation Policies

Environmental Manager, Rush University Medical Center, Chicago, IL August

2007- February 2009

Responsibilities:

Scheduling/Training of Staff

Cart Set-Up & Supplies

Run Bed Tracking System

Regulate Safety & Sanitation Policies

Room, Corridors, & Nurses Stations Inspected

Surveys w/ Patients, and Charge Nurses

Floor Maintenance Projects

Linen Inventory & Control

General Manager, Extended Stay America, Itasca, IL May 2000-December 2003

Responsibilities:

Preparing Corporate Site Packs; Sales, Audit, Payroll, and Human Services

Supervising Accounts Payable and Receivable

Ensuring supplies at par level, monthly inventory, and purchase orders

Housekeeping duties, room assignments, and room inspections

Recruits, interviews, and hire property staff

Training/Development of all property employees

Co-ordinate Front Desk, housekeeping, laundry, and maintenance functions

Implement Property Marketing and Direct Sales Plan

Authorize and verify payrolls, and controls labor costs

Property inspection; safety and sanitation within regulations

Assistant Front Office Manager, Westin Chicago Northwest, Itasca, IL, May

2005- August 2007, & January 1998-May 2000

Responsibilities:

Create weekly employee schedules

Produce monthly room allowance reports

Ensure budget productivity

Track employee incentive program

Daily labor reports for site & home office

Conduct weekly inventory

Train employee on standards of the week

Business Owner, RNZ Services Corporation, WI. December 2002-Present

Responsibilities:

Generating Financial Reports; Budget, Payroll, Settlement, and Tax Reports

Creative Control of Inside and Outside Sales

Managing all In-House Accounts, Accounts Payable and Receivables

Weekly Inventory of Inside Merchandise

Daily check of Fuel Inventory and Prices

Manage Purchasing of all Inside Merchandise and Fuel

Maintenance of Property and Property Equipment

Supervising entire property staff

Co-ordinate with BP Corporation on all marketing promotions

Sales calls with prospective direct bill accounts

Create and ensure rebate program with direct bill accounts

Asst. Store Manager, Blockbuster, Addison, IL January 2001- January 2002

Responsibilities:

Customer Service

Handling customer requests and complaints

Cashier duties

Store opening and closing duties

Presentation of Inventory

Plan o gram of display

Guest Services, Radisson Hotel, Northbrook, IL. January 1997- January 1998

Responsibilities:

Front Desk duties as Guest Service Representative

Hotel Operator

Housekeeping Supervisor

Night Auditor

Reference: Available upon request.

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