SUMMER A. SEATS

**** ******** ** #***

Colton, CA 92324

Hm# 909-***-****; Cell # 909-***-****

Email: abjqr8@r.postjobfree.com

OBJECTIVE: To secure a position within your company utilizing my acquired

skill, abilities and extensive experience to provide contributions and

ensure continued professional success.

WORK EXPERIENCE:

07/2006 - Present Corona Regional Medical Center

Corona, CA

PBX Operator: Directly reports to the Director of

Admitting/Communication. Operates telephone switchboard to relay

incoming, outgoing and interoffice calls. Oversees all hospital alarms

and responds efficiently when they signal or sound off. Responsible for

handling emergency response matters for Security or Disaster situations.

Assists patients and visitors at the information center.

12/2005 - 02/2006 Housing Authority (Empire Solutions)

San Bernardino, CA

Receptionist: Responsible for the day-to-day activities of the County of

San Bernardino Housing Authority. My duties included, answering a multi-

phone line, assisting clients with paperwork. I also logged in all clients

paperwork into the system for tracking purposes. Completed

EDD/Recertification reports and assigned clients to the proper caseworker.

Another duty included scheduling monthly meetings and taking the minutes.

Responsible for ordering of supplies, stamping and logging incoming mail,

copied client files, mailed out client recertification forms and maintained

a log of all incoming and outgoing faxes.

09/2004 - 10/19/2005 Verizon Wireless San

Bernardino, CA Asst. Manager Retail Sales: Responsible for helping

develop an enthusiastic and professional sales team within the store and

assisting the Manager with performance evaluations and employee motivation.

Other tasks included promoting superior customer service; maintaining

merchandising and operations standards; meeting and exceeding service

activation, accessory sales and enhanced services goals. Selling wireless

service (and corresponding products/enhanced services) to walk-in customers

at retail outlets and showrooms. Telemarketing, store activities, and

other special promotions to assist in lead generation and increase sales.

Acquire knowledge in regard to network capabilities, rate plan variations

and product services in support of sales activities. Ensure the store is

operationally ready at all times.

05/1999 - 09/2004 Verizon Wireless Irvine,

CA

SR. Customer Care Representative: Handling a high volume of incoming

calls, covering a full range of customer service in a prompt and

professional manner, obtaining all information for immediate resolution of

transaction. Provide customers via telephone with clear and accurate

information regarding cellular services and billing. Assisting customers

with questions regarding billing, technical problems, products and

features. Corrects errors or discrepancies on customer billings. Prepared

work orders for technical assistance as required and ensures appropriate

follow-up procedures are met.

07/1997 - 05/1999 Newco Waste Management Pomona,

CA

Customer Service Representative: Provided customers, via multi-line

telephone system, information regarding their waste disposal accounts.

Scheduled special request orders for the City of Monrovia and Arcadia. I

processed orders for exchanged or damaged containers; rent-a-bins and large

item pickup.

08/1996 - 07/1997 Apple One (Riverside County)

Riverside, CA

Receptionist/Clerk: Answered multi-line phone system, assisted clients

with information concerning employment eligibility. I prepared and

processed incoming and outgoing mail. Responsible for maintaining and

processing weekly time sheets for all employees.

Professional References: Available upon request

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