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Manager Customer Service

Location:
Locust Grove, GA, 30248
Posted:
October 11, 2010

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Resume:

Miles E. Simmons

Home: 678-***-**** Cell: 678-***-**** abjqpy@r.postjobfree.com

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Qualifications summary

A creative and driven engineering and operations manager with P&L

responsibility and comprehensive expertise in the following areas:

Manufacturing and Process Engineering ( Lean Methodologies ( Kaizen (

Just in Time ( Kan Ban ( Total Quality Management ( Inventory Control

( Logistics

Distribution ( Production Scheduling ( Materials Planning ( Purchasing

Maintains consistent and reliable performance of products, supply

chains, and assembly lines according to specifications. Investigates

the root cause of problems and provides cost-effective resolutions.

Enables real-time access to data and information to dissolve barriers

between departments and empower multi-functional teams.

A self-motivated and enterprising leader who provides clear direction

to coworkers and facilitates strong relationships between all levels

of an organization. Secures stability through periods of transition

by focusing on outstanding service. With a compassionate perspective,

embraces multiple viewpoints to deliver well-informed decisions. As a

logical and enthusiastic achiever, demonstrates an insatiable drive

for growth and profitability.

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experience

ACUITY BRAND LIGHTING Cochran, Georgia

2007- 2008

Director of Engineering

Responsible for all technical resources within the Georgia Production

Facility. Manage assets, material routings, product and process

improvements. Member of the core team to convert a batch flow manufacturing

environment to a lean, value stream production facility.

. Managed 22 hourly maintenance associates, 5 clerical, and 4

engineers.

. Controlled a $1.6mm annual budget

. Successfully directed Engineering Change initiatives

. Member of product design team

. Introduced necessary manufacturing process changes to accommodate

product design changes.

. Analyzed and recommended process changes to streamline manufacturing

flow and assist the organization in implementing Lean Methodologies.

. Created RFP, selected vendor and initiated project to install plant

wide HVAC.

Yazaki - Nacom Corporation Griffin, Georgia

2001-2006

Service Products Manager,

TQM Manager

Engineering Manager

Directed all aspects of manufacturing, quality, planning, scheduling, and

logistical systems within service parts group. Met customer's service

parts requirements following original equipment manufacturer's mass

production. Managed customer service part needs and ensured on-time

delivery of all service parts orders. Directed finish goods inventory

turns as well as purchased part and WIP "Work In Process" inventory

quantities. Coordinated and improved transition of original equipment

manufacturing and assembly to low-volume, high-mix fabrication and assembly

processes.

. Enabled $3,100,000 in revenue from liquidation of obsolete raw materials

and purchased parts.

. Grew service part sales from $1,000,000 in 2004 to $2,200,000 in 2005.

. Oversaw launch of Chrysler Pacifica program within all five departments

at Nacom facility.

. Successfully reduced engineering department's turnover from 50% annually

to less than 3% within first 12 months.

. Coordinated automated assembly, stamping, and molding departments.

. Established structure engineering departmental goals and aligned them

with manufacturing productivity targets.

. Leveraged technical resources for departmental lean initiatives.

. Led total quality management program, including TS16949 initiative.

. Converted QS 9000 quality system to TS16949 quality system at Griffin,

Georgia facility.

. Condensed five programs into one production line.

Emerson Appliance Controls Frankfort, Indiana

1999-2001

Business Unit Manager

Planned, organized, and executed manufacturing of dishwasher and laundry

timers for original equipment manufacturer applications. Held profit and

loss responsibility for $25,000,000 business. Managed manufacturing supply

chain and final assembly, producing 10,500,000 units annually. Directed

execution of production system to meet just-in-time delivery commitment to

customer. Implemented systems to enable production to transition from

quality control organization to quality assurance organization.

Developed measurables as well as reporting system to enable real-time

production data at time of execution. Created multi-functional, multi-

departmental teams to investigate and resolve barriers to efficient

manufacturing of original equipment manufacturer products. Integrated

succession planning system to add depth to organization's management.

. Increased output of Delta production line from 11,000 units daily to

over 18,000.

. Installed Kan Ban system to reduce WIP "Work in Process" and schedule

overtime of stamping and over-molding production associates without

management's intervention.

. Instituted metrics reporting and tracking system to develop self-

empowered work teams and drive attainment of labor/material cost

targets.

. Consolidated four separate pay scales into two, achieving labor savings

of over 15%.

Woods Industries Carmel, Indiana

1997-1999

Director of Engineering

Planned, organized, and directed projects to modify and improve existing

injection molding, continuous extrusion, and assembly equipment. Designed

and developed new equipment utilizing Kaizen and lean manufacturing

concepts. Directed corporate manufacturing and process engineering

activities for $200,000,000 international company. Managed prototype

fabrication and assembly equipment, from conceptualization to automated

processes, producing $80,000,000 in finished goods. Created real-time

process control and data logging systems to make production data available

to manufacturing network.

Instituted successful engineering group. Achieved $2,000,000 in measurable

process efficiencies using lean manufacturing principles. Performed

research to justify all major productivity improvements. Provided

informational materials for corporate and holding company presentations.

Worked closely with marketing and sales departments to create customer

satisfaction and cost-effective engineering focus.

. Modified extrusion system for insulated wire, achieving annual savings

of $60,000 per machine.

. Increased daily wire output of machines from 1,600,000 feet to 2,200,000

feet.

. Co-developed over-molding process to reduce amount of PVC per part,

saving $500,000 annually.

. Instituted several processes utilizing soft logic controls, defining

soft logic as standard skill set to build in-house equipment.

ADDITIONAL EXPERIENCE

BKD LLP Indianapolis, Indiana

1995-1997

Quality Division Manager

Managed national activities of quality consulting group, developing

symmetry between operations and manufacturing within client companies.

Directed and performed process and systems improvement engagements.

Assist with QS and ISO registrations.

Alpine Electronics Greenwood, Indiana

1988-1995

Production Engineering Manager

Developed and maintained robotic and automated production systems

utilizing continuous flow and cell manufacturing techniques to produce

original equipment manufacturer car audio products.

Cybotech-Ransburg CorpORATION Indianapolis, Indiana

1982-1988

Senior Field Service Engineer

Integrated and critiqued non-standard computerized robotic welding and

painting systems to decrease costs and increase productivity.

Developed computer interface system to enable existing computer

systems to interact with robotic controller.

LINK DIVISION SINGER INC. Binghamton, New York 1977-

1982

Engineering Contractor

Maintained and enhanced multiple aircraft simulation systems to train

pilots for visual and instrumentation flying regulations.

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education

Ohio Institute of Technology

Columbus, Ohio

B.S., Electrical Engineering

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computer skills

Microsoft Office Suite

JDE R7.3c6

SAP

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