Customer Service Physical Therapist
Resume:
Nicole M Williams
Phone: 832-***-****
****************@*****.***
Objective
Exploring career opportunities to utilize communications, organizational, customer
service, and relevant experiences within the health care field.
Ability Summary
Certified Healthcare Provider in CPR and AED from the American Heart
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Association.
Trained by Licensed Physical Therapist and Physical Therapist Assistants.
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Ability to operate without direct supervision.
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Knowledgeable in Microsoft office.
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Type Approximately 30 wpm.
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Strong organizational skills.
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Highly motivated and dedicated individual.
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Outstanding communication abilities.
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Professional and Outgoing Demeanor.
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Expertise in customer service within team and individual environments.
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Proven role-modeling and team participation abilities.
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Service oriented with ability to meet critical needs
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Outstanding competence in public relations and presentations.
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Preform general office duties and office equipment :
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o plan or organize work
o use inventory control procedures
o use computers to enter, access or retrieve data
o use knowledge of metric system
o collect payment
o use interpersonal communication techniques
o use oral or written communication techniques
o maintain records reports, or files, retrieve files or charts, take messages,
schedule meetings or appointments
Employment History
Physical Therapy Technician
08/2009 - 09/2010 Compass Panama
Physical City, FL
Therapy
Entrusted with independently working with patient care under the
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supervision of the PT and PTA,
Patient care included: instruct, and monitor patient using proper body
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mechanics; Properly demonstrate and instruct therapeutic exercises, home
exercises program (HEP), ambulation and gait training; transferring
patients to and from mat during treatment; and administer modalities.
Types and forms of Therapeutic Exercises: Range of motion; progressive
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resistive exercises; isometric exercises; skill and coordination exercises.
Trained to administer modalities such as: Deep heating agents; Superficial
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Heat Agents; Cryotherapy therapy and Paraffin bath; and Set patients up
on E-Stem and Infrared heating.
First-hand experience assisting therapist with Lymphedema Patients:
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unwrapping patients; cleaning of effected areas; compression machine;
compression stockings
General office duties such as: booking & confirming appointments,
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answering phones, filing charts.
Sales Associate
10/2008 - 09/2009 Motherhood Maternity Panama City Beach, FL
I do my best to provide first rate customer service that is "Second to none"
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I am entrusted with working the register.
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Data entry of clients information .
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Opening and Closing the store independently.
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Responsible for routine store maintenance such as house keeping.
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Maintained stores inventory log as well as ordering and re-ordering store
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supplies.
Assistant Teacher
10/2007 - 01/2008 Primrose School of Greatwood Sugarland, TX
Aided in children's activities such as art, parties, outdoor play, story time,
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and meals.
Oversee health and up keep of children (diapers, clothing changes, and
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proper sanitation)
Followed a daily curriculum designed by the school.
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Preparation done at weeks end for following cycle.
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Facilitated at pick up hour by gathering child's belongings.
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Conduct a summary with guardians regarding the day's events
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Photographer
04/2007 - 11/2007 Portrait Sugarland, TX
Innovations
Provided audio customer service.
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Maintain appointment log through Microsoft Excel.
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Provided assistance to co- workers during photo shoots.
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Photographer children and families.
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Reviewed photos and provided customers with offers and photo packages
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post session to ensure their complete satisfaction.
Sales Floor
03/2006 - 04/2007 Super Target Sugarland, TX
Maintain store appearance and stocked with equipment.
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Created a pleasant shopping environment by providing customer services.
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Reinforce assistance at register when needed.
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Education and Trainings
Completion Date Issuing Qualification Course of Study
Institution
Gulf Coast 1 Year of College or a Pre- Elementary
Community Technical or Vocational Education
College School
08/2009 Penn Foster Vocational School Physical Therapy
Career College Certificate Aide
Certified Physical Therapy Aide.
06/2008 Williams Howard High School Diploma General High
Taft School
Curriculum
High School Diploma.
Occupational Licenses & Certificates
Certification Title Issuing Organization Completion Date
Certified Healthcare Provider in The American Heart 01/2010
CPR and Association
Physical Therapy Aide Pen Foster Career College 08/2009
Detailed References
Teresa Wagner, Physical Therapist
imedisysFL
Business reference known for 1 year(s).
Jennifer Sorrell, Physical Therapist
OmniFL
Business reference known for 1 year(s).
Linda Stillwell, Physical Therapist Assistant
OmniFL
Business reference known for 1 year(s).
Lien Rogers, Early Education TeacherFL
Personal reference known for 1 year(s).
Krystina Stapleton
Tyndall AFB CommissaryFL
Personal reference known for 1 year(s).
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