Customer Service Software
Resume:
Penny L. Hayne
#****
West Palm Beach, Florida 33417
Cell phone: 315-***-****
Page 1 of 2
Professional Experience:
Bethlehem Area School District
Bethlehem, Pennsylvania 18017
Position: Data Processing Operator
Responsibilities:
Support District personnel with assorted education
software, eSchool, Filemaker Pro, MeetingMaker, etc.
Print checks and financial reports for the Payroll and
Accounts Payable Departments
Help to maintain the Skill21 database and make sure new
students are allocated passwords and server accounts by
contacting the appropriate personnel with new student
information.
Length of employment: July 10, 2007 to 12/18/07
Bethlehem Area School District
1516 Sycamore Street
Bethlehem, Pennsylvania 18017
Position: Support Technologist - Broughal Middle School
Responsibilities:
Support Broughal Middle School faculty, students, and
clerical personnel with technology issues in part by
maintaining posted HelpDesk hours.
Maintain and track 700+ iBook student laptops, 67
faculty laptops, approximately 80 lab and library
computers, 45 printers, and approximately 60 Read180
eMacs.
Perform maintenance and import/exports for three (3)
Read180 databases.
Add teachers as users to Code of Conduct server database
and create users on the Broughal Faculty server as
needed.
Length of employment: September 27, 2005 to July 10, 2007
Flagstar Bank
301 W. Michigan
Jackson, Michigan 49201
Position: Network Team Supervisor
Responsibilities: Working supervisor of a team of 5 network
specialists who:
. install and configure Dell servers (Netware 6.5)
. provide desktop management using Zenworks 3.2
. 2nd level HelpDesk support
. Security functions for NT4.0 and Netware user
accounts
. Operations (backup) duties using SyncSort
software,
. troubleshoot network issues with our
telecommunications vendor
. configure Cisco 3500/2950 switches and update IOS
. Provide Project Management leadership when
implementing new server applications
. provide basic support of WinNT 4.0 servers
. 2nd level support for Lotus Notes
Along with a Hardware Team member, a member of this team
currently installs the electronic equipment at all new
banking centers consisting of a Cisco router, Cisco
switches, a Dell PowerEdge server and Dell PCs. In May of
2004 our department completed the conversion of 100+
banking centers from a DOS based banking software to a
Windows based software. The team places a heavy emphasis
on developing and maintaining effective test strategies.
Length of employment: June 12, 2000 to March 4, 2005
Penny L. Hayne
Page 2 of 2
Family Service & Children's Aid
330 W. Michigan
Jackson, Michigan 49201
Position: Network Consultant/Management
Responsibilities: Designed, set up, maintained and provided technical
support for Novell network using Novell for Small Business
4.2. Train staff in network/computer usage as well as
upgrading some computer memory and hard drives.
Length of employment: January 1999 to January 2000
Jackson Public Schools
522 Wildwood Street
Jackson, Michigan 49202
Position: Computer Lab/Supervision
Responsibilities: Managed a computer lab consisting of 30 workstations
(Macintosh) networked serially with a fileserver using
SuccessMaker software. Provide hardware and software
support for 35 classroom computers and printers in addition
to the lab equipment. Train teachers and students in the
use of this interactive software. Compile reports for
teachers and administrators.
Length of employment: January 1995 to June 2000
Smith's Industries
4141 Eastern Avenue, S.E.
Grand Rapids, Michigan
Position: Senior Technical Aide
Responsibilities: Maintained an electronic library for the Mentor
CAE/CAD system by use of both
Macintosh and IBM computers, as well as a Sun Hardware Platform.
Length of employment: September 1992 - April 1994
Software:
Novell Netware 4.11, Netware 5.1, Netware 6.0, Netware 6.5, Novell NetWare
for Small Business 4.2, Novell Zenworks 3.2, Novell Zenworks 4.0,
Zenbrowser 4.01, Novell NDPS, Ciscoworks, CIC (Cisco Information Center),
Cisco VPN, Sygate Firewall 3.5, Terminal Services, Dell IT Assistant,
WinNT4.0, IE6.0, ArcServIT 6.6, SyncSort, Microsoft Visio 2000, PowerPoint,
WordPerfect, Microsoft Office, FileMaker Pro, Palm One software,
Intellisync, Windows 3.1, Windows95, Windows98, Windows 2000, Windows XP,
Macintosh OSX, Apple Remote Desktop, Outlook Express, Lotus Notes, Mentor
CAE/CAD program, C++, Pascal, DOS, Siebel Relationship Management Suite
software (Remedy).
Education:
Certified Novell Engineer, NetWare 6.0 Spring 2003
Former CCNA (Cisco Certified Network Associate)
Attended BSCI (Building Scalable Cisco Internetworks class - August 2004)
Certified Networking Specialist
Jackson Community College
Jackson, Michigan
Associate's Degree December 1990
Grand Rapids Community College
Grand Rapids, Michigan 49503
Awards:
2005 'Shining Star' Customer Service Award for the System Support
Department of Flagstar Bank.
Contact this candidate