Project Manager Management

BARBARA A. BOLIN-TOLEDO

**** ******* ***, ********, ** 43026

614-***-**** mobile *******.****@*****.***

IT PROJECT MANAGER

Project Management, Client Management, Business Requirements, SDLC

Methodology

Software Design and Testing, Training and Mentoring, Team Development

PROFESSIONAL PROFILE

Barbara A. Bolin is a Senior Project Manager with over 15 years of

experience in technical project management, solution deployment and system

administration.

After majoring in Human Resources and Information Systems at The Ohio State

University, Ms. Bolin joined Arthur Young, now Ernst & Young. While there,

she was tapped by AY Partner Joyce Bennis to help develop the Business and

Systems Introduction to Consulting (BASIC) Training Program, AY's

Management Consulting leadership program through which all of their new

consulting hires were indoctrinated in systems consulting principles and

practices.

An experienced technical educator, Ms. Bolin is also the principal author

of Lotus Notes: The Complete Reference, published by Osborne/McGraw-Hill.

. Results oriented project manager with a proven track record of on

time/on budget project delivery exceeding customer expectations.

. Problem solver with strong analytical skills with the ability to

manage projects from inception through deployment in fast-paced, time

sensitive environments.

. Extraordinary communicator who effectively interfaces with development

teams, clients and all levels of management.

. Energetic team leader who specializes in building productive and

highly motivated teams.

. Domain knowledge in retail, manufacturing, telemarketing, insurance

and financial industries.

AREAS OF EXPERTISE

Project Management Strategic Planning Risk Management Business

Analysis and Process Reengineering Project Methodologies Object

Oriented Analysis and Design UML and Use Case Analysis Quality

Assurance and User Acceptance Team Development Training and

Mentoring Consensus Building

RECENT ENGAGEMENTS

> Chateaux Software - Westport, CT 1995 to present

Barbara provides ad hoc project management and support services to the

Principals at Chateaux Software. From her first engagement, where she

mentored Chateaux's technologists on Lotus Notes, Chateaux has

increasingly relied on her experience in project management and

professional services to improve their service delivery.

Currently, she is supporting Chateaux on a multi-year Service Oriented

Architecture (SOA) program for a leading (US$3B) equipment leasing

firm. Her roles have spanned working with Chateaux management to

improve technologists' responsiveness to changing schedules and

requirements and turning complex technical diagrams into more

accessible (customer-friendly) images.

> Honda Manufacturing of Alabama - Birmingham, AL 2009

Barbara managed the PORD Migration and Metadata Management project for

Chateaux Software. Initially a BusinessObjects report migration

project, this effort encompassed 3 consultants and 2 client employees

working on- and off-site over a period of four months and covered the

implementation of metadata management practices for Business

Intelligence at HMA.

> Honda Manufacturing of Alabama - Birmingham, AL 2007

For one of the world's largest auto makers, Barbara led HMA Program

Management at Chateaux for the AF Spec and AF Quality projects. This

effort encompassed 8 consultants working on- and off-site over a

period of six months.

> Montgomery Ward's - Chicago, IL 1998-2000

Ms. Bolin led the analysis and development team for the implementation

of call center and supply chain applications for Montgomery Ward's

service contract line of business. This multi-year project supported

350 call agents, 1200 repair technicians, 1500 retail associates, 150

warehouse associates and 200 management associates across 60 physical

locations. With an annual volume of 6 million phone calls, 1.5 million

repair jobs were completed, resulting in the movement of $25M in parts

inventory. This effort reduced operating expenses by $3M per year.

> Lexi International, IQI / Aegis Communications Group - Los Angeles, CA

1997-1998

Lexi is a highly distributed organization currently ranked among the

largest teleservices providers with over 2,800 positions and 14 call

centers all over the world. The company offers complete, integrated

marketing services including customer acquisition, customer care and

marketing research to leading corporations. As the Lotus Notes

project manager for Lexi, the holding company that was consolidating

telemarketing firms across the US, Barbara was responsible for all

phases of their Lotus Notes network architecture, design and

implementation from budgeting and planning to design and management.

When completed, she handed over 13 servers located across the world

and serving 1,000+ users. While working on this project, Barbara was

asked by the Director of IT to visit newly-acquired sites and assess

their overall business process. With this information in hand,

Barbara made recommendations to resolve outstanding issues and improve

business processes.

SELECTED TECHNOLOGY ROLES

> Kemper Insurance - Chicago, IL

Member of Lead Notes Administration team for Kemper Insurance. Her

achievements included migrating 104 servers and over 800 users from

Notes release 3.34 to 4.5, testing and helping implement the Notes new

Calendaring and Scheduling features, troubleshooting problems arising

from the 3.34/4.5 server mix, building new Windows NT servers,

installing and then upgrading new users to the production release, and

developing tracking databases that worked well in a mixed environment.

Additionally, Barbara tested installation processes for use in both

shared and local installs, and wrote up the installation procedures.

> SSA Software - Chicago, IL

Primary Notes Administrator for SSA Software, a global software

development and consulting firm. Her responsibilities included

analysis and evaluation of current Notes architecture resulting in the

crafting of recommendations for improving the current software and

architecture. The Notes applications included Standard Notes System

Administration Procedures, Project Management/Task Management

Database, Client and Server Installation Procedures, and a Notes

Client Management Database. Additionally, she performed design reviews

and authored development standards and guidelines.

> McDonald's Corporation - Oak Brook, IL

Senior system administrator for McDonald's Corporation's Lotus Notes

Pilot Project. Her accomplishments included installation, monitoring

and administration of four servers and an initial community of 300

users on laptops and workstations. She also crafted application

development standards and guidelines - key for effective change

management - that saw her group successfully migrate to version 4 of

Notes, while adding an additional 700 users nationwide along the way.

Ms. Bolin was also responsible for the design and authoring of

customized end-user training material - first for version 3 and later

for version 4. She traveled the country delivering this training to

users from each of the customer's 42 regional offices. Her training

program employed a leading-edge mobile training facility - one that

reduced the cost per student to less than half that of traditional

venues.

> Ralston Foods - St. Louis, MO

Chief Notes Consultant to the Customer Development Group at Ralston

Foods, Ralston-Purina's branded and private label foods spin-off.

While there Ms. Bolin developed, deployed, and provided crucial

support for integrated applications systems ranging from a $10M budget

performance system and mobile computing applications to a near-1GB

artwork tracking database used for managing the development of

customers' private label products' packaging.

Her Notes-based applications were credited by top management with

facilitating a smooth transition and first year of independence. Barb

personally trained top management including the company's president,

executive vice-president, five zone vice-presidents and sixteen

regional managers. She was also responsible for the introduction of

Lotus Notes to - and the training of - the company's external food

brokers nationwide. This served to further integrate her client's

sales operations, in the process enhancing the value chain. She also

evaluated, contracted, and managed outside Notes developers.

Senior Consultant to Ralston-Purina. On applications spanning

Microsoft Windows, OS/2, and DOS Barbara's achievements included

contracting classroom space nationwide, overseeing equipment

transportation, setup, and the scheduling of regional training

seminars. She performed site visits to 5 regional offices to install a

key corporate application and effectively developed and delivered

advanced field training to 150 of the division employees in its field

force.

Additionally, she provided supplemental training for Microsoft Word,

Excel, and PowerPoint, and for Lotus Organizer. Lotus Notes training

included remote office access management. She was also responsible for

maintaining the issues log, tracking enhancement requests, and

providing on-going application support to region offices. Proactive

problem resolution practices she spearheaded included the design of

system test scripts and their use against bug and enhancement "fixes"

prior to the implementation of each new release.

> Firestone Tire and Rubber - Chicago, IL

Deployment Consultant to Firestone Tire and Rubber in the aggressive

rollout of its 1600-store UNIX/Oracle to CICS/DB2 integrated WAN

application. This ambitious system encompassed point-of-sale support,

order processing, inventory control, purchasing, distribution, in-

store daily profitability analysis, management reporting, marketing,

sales and demand forecasting and all major financial applications.

UNIX systems hosted Oracle databases, had a SQL*Forms front-end, and

communicated via Pro*C through SNA/LU6.2 and CICS to DB/2 on MVS

providing real-time access to enterprise data. As one of the first

three Help Desk employees when roll-out began, Barbara's

responsibilities included establishing the system's help desk and

crafting support practices, training the client's permanent help desk

employees, providing on-site training, producing the daily call report

statistics, and assisting in debugging the product.

SELECTED VOLUNTEER PROJECT MANAGEMENT ROLES

Based on her previous experience, Ms. Bolin was asked to implement

better control and execution processes for the local elementary

school's annual fundraiser, a student walkathon. Through her process

redesign and execution, the school was able to double their previous

years' gains with fewer people despite the implementation of greater

financial controls. The event raised $10K more than expected.

Ms. Bolin was asked to manage a neighboring school system's annual

fundraiser, which was built around an auction. Her leadership led to

the school raising double their previous years' returns. The event

raised $20K, which allowed the school to continue programs that would

otherwise have been cut.

TECHNICAL & BUSINESS SKILLS

Project Management including program office and delivery management,

Microsoft Office Suite including Excel, PowerPoint and Word,

Microsoft Project, Microsoft Visio, Lotus Notes Application

Development and Lotus Notes/Domino System Administration

REFERENCES

Tyna Heath, 25627 South Kensington Lane, Green Garden Twp, IL 60449

708-***-**** (office) 708-***-**** (mobile)

******************@*******.***

Kenneth Zimmerman, Sr. Business Intelligence Architect and President,

Chateaux Software, 50 Riverside Avenue, Wesport, CT 06880 203-***-****

(office) 203-***-**** (mobile) 203-***-**** (fax) ***@********.***

Kasu Sista, McDonald's Corporation, 412 Fox Trail Lane, Oak Brook, IL

60523 630-***-**** (mobile) ******@*******.***

Contact this candidate