Customer Service High School

ALICIA C COOK

**** ***** ******** ***** ***** APT 304

COLUMBUS, OHIO 43229

614-***-**** HOUSE/FAX

614-***-**** CELL

Email: ************@***.***

*******@*******.**.***

SKILLS

Particularly skilled in customer service, & diversified administration. Personal strengths

include interpersonal skills, persuasiveness, organizational skills, efficiency, patience, &

courtesy. Valid drivers license. AMAP CERTIFIED/ CPR AND FIRST AID/ SCIP-R/ AED

OBJECTIVE

Highly determined professional with a desire to succeed in the health and human services

field, and the opportunity for professional growth.

WORK HISTORY

HEART OF GOLD CHILD CARE CENTER

MAY 2010-PRESENT COLUMBUS, OHIO

LEAD TEACHER/SUPERVISOR-I work in various classrooms ages 6weks-12 years old. I

interact frequently, affectionately, and respectfully with the children. I engage and

communicate with individual children during activities and routines. I provide appropriate

materials and activities which foster social skills and encourages children to think, problem

solve, question and experiment. I establish and maintain a primary caregiving relationship

with individual children and their families. I communicate with parent/guardian about

conferences to discuss orientaion, transitions, and developmental goals. I follow all safety

and health rules while supervising children at all times. I demonstrate awareness of the

entire group whether working with a small group of individuals. I keep the environment

and equipment safe, clean and attractive. I respond to location and organizational needs by

attending regional trainings. I also supervise a group of 6-8 staff when at work.

ALVIS HOUSE

APRIL 2010-PRESENT COLUMBUS, OHIO

HABILITATION SPECIALIST-I work with a group of individuals that are MR/DD sex

offenders. I administer medication, accompany consumers on community outings, doctor's

appointments. I refill Rx's when needed, assist with cooking, and cleaning. I keep daily log

entries.

UNITED METHODIST CHILDREN'S HOME

AUGUST 2009-FEB 2010 WORTHINGTON, OHIO

YOUTH SPECIALIST-Worked with a team of Case Workers, Clinicians, and Supervisors

in a group home. Interacted with youth ages 11-18 years of age. Monitored youths

behaviors and progress to classroom lessons. Administered medication, accompanied youth

on court/doctor's appointments, and community outings. Monitored all daily living needs,

indoor/outdoor activities, cooked, prepared and served meals. Planned and accompanied

youth on various events. Crisis intervention. Face to face meetings with biological and foster

parents during visitations. Evaluate youths daily living, clothing appearance, behaviors,

responses, and reactions to daily stimulus of group home living. Utilize behavioral

modification techniques to monitor youths hygiene on a day to day basis. Also to teach

youth how to use coping skills and enjoy their childhood, conducted fire/tornado drills,

handled petty cash, and kept daily log entries.

ACADEMY KIDS LEARNING CENTER

MARCH 2009-JULY 2009 COLUMBUS, OHIO

ASSISTANT TEACHER-I worked in various classrooms ages 6weeks to 12 years old.

Interacted frequently, affectionately, and respectfully with children. Engaged and

communicated with individual children during the activities and routines. Provided

appropriate materials and activities which foster social skills and encourages children to

think, problem solve, question and experiment. Established and maintained a primary

caregiving relationship with individual children and their families. Facilitated regular

parent/guardian communication and conferences to discuss orientation, transitions, and

developmental goals. Followed all safety and health rules while supervising all children at

all times. Demonstrated awareness of the entire group whether working with a small group

of individuals. Kept the environment and equipment safe, clean, and attractive. Responded

to location and organizational needs by attending regional trainings.

DSW SEPT 2008-JAN 2009 BROOKLYN, NY

GENERAL SALES/CASHIER

I assisted when cleaning the store, on the cash register, provided customer service to the

customers when it was needed, assisted with markdowns, and putting out merchandise

where needed in the store.

NYU BOOKSTORE AUG 2008-SEPT 2008 NEW YORK, NY

GENERAL SALES/CASHIER

Assisted on the cash register, helped when students needed to find books, unloaded and

loaded merchandise, put out merchandise, cleaned store, and merchandise put backs

ON YOUR MARK INC SEPT 2007 – JUNE 2008 STATEN ISLAND, NY

DIRECT CARE COUNSELOR

I accompanied my consumers on their appointments, as well as community outings. I

administered medication, assisted with all meals, handled petty cash, took care of

prescriptions when needed, and kept daily log entries.

NEW YORK FOUNDLING MAY 2006– SEPT 2007 STATEN ISLAND, NY

CHILD CARE WORKER

I worked with teen adolescents. I served as role model. I provided direct care and

supervised my young adolescents. Accompanied adolescents on doctor’s appointments,

community outings, handled petty cash, assisted with all meals, called in prescriptions when

needed, administered medication, and kept daily log entries.

CENTER FOR FAMILY SUPPORT MARCH 2006 – APRIL 2007 STATEN ISLAND,

NY

RESIDENTIAL HABILITATOR

I worked with consumers that have developmentally disabilities. I encouraged my

consumers to be independent, accompanied on community outings, and administered

medication when needed.

DEPT OF JUVENILE JUSTICE MARCH 2005 – NOV 2005 BON AIR,

VIRGINIA

CORRECTIONS OFFICER

I supervised juvenile inmates, protected their safety and welfare while incarcerated.

Followed all protocols. Daily log entries were required.

BLOCK INSTITUTE AUG 2002 – FEB 2005 BROOKLYN, NY

DIRECT CARE COUNSELOR

Administered medication, took consumers out into the community. I was able to teach my

consumers independency where needed. I handled petty cash, called in prescriptions,

assisted with most of the meals, and accompanied consumers on doctor’s appointments.

Kept daily log entries

A VERY SPECIAL PLACE OCT 1996-AUG 2002 STATEN ISLAND, NY

RESIDENT ASSISTANT

I encouraged my consumers to be independent, accompanied on community outings, to

doctor’s appointments, handled petty cash, cooked meals, administered medication, called

in prescriptions, and kept daily log entries.

EDUCATION

CALIBER TRAINING INSTTUTE MARCH 1999 – NOV 1999

Early Childhood Education: 600 hours

Child care, child development, communication skills, age appropriate activities, guidance,

discipline, scheduling, health, safety, and nutrition

Received: Certification

NEW DORP HIGH SCHOOL SEPT 1989 – JUNE 1993

Received: High School Diploma

REFERENCE AVAILABLE UPON REQUEST

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