Customer Service Administrative Assistant

Nina L. Guzman

E-Mail: abjqme@r.postjobfree.com

**** ******* ***** ********* 815-***-****

Joliet, IL 60431 Mobile 815-***-****

Objective Seeking a position in a reliable workplace, with a great

environment.

Profile ( Proven ability to multitask with attention to detail

and accuracy.

( Recognized by management for dedication, strong service

orientation and consistent

record of quality performance.

( Ability to grasp and master new technologies quickly and

easily.

( Good computer and organizational skills.

( Skilled in administrative and office procedures.

( Excellent interpersonal, phone manner, oral and written

communication skills.

( Tenaciously committed to the thorough resolution of technical

issues.

( Strong customer service skills.

Technical Typing: 56 wpm

Skills

Hardware/operating systems: Windows, HP Laserjet, Copy machine, Fax

machine.

Software: Microsoft Word, Excel, WordPerfect, Outlook

Express.

Cash register: Aloha system

Experience Mahoney Environmental Joliet, IL December 2008 - present

Accounts Receivable & Accounts Payable Administrative Assistant

Data Specialist & Account Manager

( Billing of customers.

( Compose data on spreadsheets as needed by customers.

( Work with applying cash applications, credit cards, deposits.

( Work in a database with thousands of customers.

( Sort, stuff and send out daily invoices along with monthly

billing.

( Data- entry for accounts payable, entering invoices balancing

accounts.

( Accounts Receivable

( Customer Service

( Front desk help, sorting mail and in charge of front fax

machine.

Chili's Restaurant Morris, IL March 2008-December 2008

Server

( Basic restaurant duties

(Running food

(Cleaning service areas

(Answer phone as needed (to-go orders, directions,

questions... etc)

(Rolling silverware, end of shift duties, side work

( Taking orders from multiple tables.

( Assisted with hosting and expo.

( Handled cash, credit cards and receipts.

Tailgators Bar and Grill Bolingbrook, IL

Cocktail Waitress

December 2007

( Working the floor, taking guests orders.

( Handling cash & credit cards, running tabs.

( Closing the bar, cleaning kitchen area, taking food and drink

orders.

( Rolling silverware, end of shift duties, side work.

Red Robin Gourmet Burgers Plainfield, IL

Server October 2005-May 2006

( Basic restaurant duties

(Running food

(Cleaning service areas

(Answering phone as needed (to-go orders,

directions, questions...etc)

(Rolling silverware, end of shift duties, side

work.

( Taking orders from multiple tables.

( Assisted with hosting and expo and dishwashing.

( Handled cash, credit cards, receipts.

Bartender

May 2006-December 2007

( Same duties as serving.

( Taking care of patrons at bar.

( Knowledge of drink mixtures (alcoholic and non)

( Multi- tasking with bar-top guests, along with tickets from

servers.

( Closing and opening the bar.

A Cut Above Hair Salon and Spa Joliet/Crest Hill

Receptionist-Front Desk

April 2004- October 2005

( Answering phone calls (multiple lines).

( Scheduling appointments, confirming appointments.

( Access to cash register. Handling cash, credit cards, checks.

( Weekly inventory of supplies and tracking sales.

( Cleaning salon, tanning salon, laundry.

( Organizing new products, window displays.

Gadzooks Joliet, IL

Sales Associate

October 2002-March 2004

( Interacting with customers in store and on phone.

( Opening and closing store.

( Handling cash, credit cards, checks. Working cash register.

( Monthly inventory.

( Helping with displays in store as well as window displays.

Lonestar Steakhouse and Saloon Bloomingdale, IL

Hostess

September 2001-December 2001

( Working the front of restaurant.

( Answering and directing phone calls.

( Seating and helping customers.

( Friday night line dancing.

( Rolling silverware when needed.

( Helping bus tables and clean restaurant.

Amici's Hair Salon and Spa Bloomingdale, IL

Stylist Assistant/Shampoo Girl

March 1999- September 2001

( Working with multiple stylists with clients.

( Shampooing clients, applying color/toner/treatments.

( Handling cleaning salon, laundry, stocking displays.

( Closing and opening salon.

Education On-site software training throughout duration of employment.

High School Diploma, 2002

Glenbard North High School

Carol Stream, IL

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