Customer Service Quality Control

Cynthia M. Troxell

**** ****** ***** ********, ** 63012

Cell Phone: 314-***-****

Home: 636-***-****

Email: ***.***********@*****.***

Objective Establishing a position, within a reputable organization,

that will allow me to apply my skills, education and training

towards a successful career path.

Skills Typing (60+ wpm) Organization

Proficient in Microsoft Teamwork functionality

Office products Customer Service

10 Key by Touch Financial journaling

Copy Center

Experience Payments Representative June 2009 to

Unitrin Career Agencies Corp., St. Louis, MO September

Application and journaling of policy and loan 2009

payments through Microsoft Excel.

Research confidential customer information to

verify premium payments.

Quality control verification of submitted

payments.

Other various duties, as assigned by department

manager.

Pharmacy Technician May 2006 -

CVS/Pharmacy, Goshen, Indiana February

Administrative fulfillment of customer 2008

prescriptions

Processed patient orders through Microsoft

Office

Worked with fax & copy machines.

Answer phones, resolve customer issues and

complaints

May 2005-

Data Entry Clerk December

Express-Scripts, Saint Louis, MO 2005

Input confidential information for eligibility

requirements.

Once eligible I was able to fill prescriptions

for customers.

Worked with Microsoft office, copiers, and

printers.

Organization was a high priority in order to

fill prescriptions in a timely manner.

Education

Bachelor of Science in Organizational Management

Concentration in Business-Pending May 2011

Bethel College, Mishawaka, Indiana

GPA: 3.1

RELEVANT COURSE WORK

Business Ethics

Accounting for Managers

Systems Management

Managerial Finance

Business Communication

Human Resource Administration

Managerial Economics

Group and Organizational Behavior

Elementary Education major June 2005-May 2007

Indiana University at South Bend, South Bend,

Indiana

Early Childhood/Elementary Education major,

August 2004 - May 2005

Central Missouri State University-Warrensburg,

Missouri

References Upon Request

Contact this candidate