Customer Service Sales
Resume:
Donna H. Hopgood
Germantown, Tennessee 38139
abjql4@r.postjobfree.com
OBJECTIVE
To obtain a position that will utilize my diverse skill set which includes,
but is not limited to, creative marketing ideas and client relation skills
partnered with a high level of computer skills, administrative proficiency,
project management, financial research, client business development, and
computer operations.
EXPERIENCE
SHEA EAR CLINIC, Memphis, TN 7/08 - 8/10
Marketing Director / Financial Analyst
. Direct the day-to-day business administration, marketing,
purchasing/vendor relations, client relations, financial research, and
records control for this busy practice. Utilize business knowledge,
resourcefulness, and managerial skills to resolve problems and create
a streamlined, efficient business office management and executive
support system.
. Create effective marketing, public relations strategies and programs
to grow client base and increase visibility within the community (via
website, newsletter, etc.)
. Use Corel PaintShop Pro, Adobe Photoshop and/or other photo editing
programs to manipulate photos to be used in various marketing projects
. Research various financial information on companies Dr. Shea is
interested in investing in for both the Shea Clinic Foundation and his
personal investment portfolio
. Created Excel spreadsheet to track all of various financial holdings
and to calculate daily profits/losses, cumulative profit/losses, and
trailing stock stop losses for Dr Shea's personal investment portfolio
. Created searchable database of all Shea Clinic Foundation patrons
using Filemaker Pro
. Created website for Hearing Aid Center and Clinic.
. Worked directly with WREG to establish web content for their Health
Connections web site
WINDYKE COUNTRY CLUB, Memphis, TN 8/07 - 07/08
Office Manager - Tennis Facility
Developed and implement membership specific and community-wide public
relations programs to boost awareness for tournaments and leagues. Manage
planning, scheduling, marketing, billing, and event-day execution of
instructional and clinic events. Use effective leadership skills in
overseeing multiple tennis programs (lessons, instructions, tournaments,
and leagues). Created a database of potential targets and used this
database to insure proper billing practices were followed.
JORDI MERE', High Point, NC 1996 - 1998
Showroom Manager
Directed all day-day activity to keep the upscale furniture showroom
focused on sales. Maintained profitability; managed expenses; generated
sales growth; promoted positive customer service. Built a reputation of
professional sales representation and sales success within this specialty
retail setting, was instrumental in building customer base, while providing
consulting and support to customers with their purchases. Assisted
customers in selections/purchases and utilized "suggestive selling"
techniques in sales.
NUTRI-SYSTEMS, Statesville, NC 1992 - 1993
Manager
Built a reputation of professional sales representation and sales success
within this retail setting, was instrumental in building customer base,
while providing consulting and support to customers with their purchases.
Held the key leadership role for managing all daily store operations to
ensure the attainment of strategic sales, growth and operational
objectives. Developed and implemented customer service programs impacting
immediate increases in customer satisfaction and improving repeat trade.
EDUCATION
UNIVERSITY OF NORTH CAROLINA at CHARLOTTE, Charlotte, NC
Bachelor of Science Degree in Business 12/90
Concentration: Marketing
COMMUNITY ACTIVITIES
During my 16 years as a stay at home mom and dedicated housewife I was
anything but removed from situations in which I was able to utilize and
expand my business and interpersonal relationship skills. I will spotlight
2 of the many programs and activities I was involved in as examples of this
practice in action.
Farmington Elementary -PTA Board Member for several years as a volunteer
coordinator. I set up an extensive database (Filemaker Pro) of my 800+
parent and community volunteers. I not only filled the existing needs for
volunteers that were set in place but prior to my efforts Farmington
Elementary had no after school programs or clubs. I recruited parents to
volunteer to lead afterschool groups such as - chess club, gardening drama
etc. Today Farmington offers a large number of afterschool options for its
students. I also implemented a parent tutoring program where I would
schedule volunteers to work with the school to help children who were
struggling in various areas.
Swing for the Cure - Organized and oversaw a very successful softball event
that raised $10,000+ dollars for a man with cancer. This was done through
silent auctions, t-shirt sales, a home run derby event and an appeal made
through various print and radio media
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