Customer Service Sales

A MANDA PANKO

**** ****** *****, ***** ** *****

214-***-**** . abjqks@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Accomplished sales and customer service professional known for delivering

strong and sustainable revenue and profit gains in highly competitive

markets. Seeking a challenging position with a market leader that utilizes

my experience in product knowledge & sales, along with further enhancing

my skills. Select strengths encompass:

* 8 years of cross-industry experience and proven accomplishments in the

customer service and sales field.

* Strategically build and maintain profitable business relationships.

* Strong communicator and team leader with a pulse on ever-changing

industry trends.

* Effectively manage the sales cycle process from client consultation to

closing.

* An unwavering commitment to customer service, with the ability to build

productive relationships,

resolve complex issues and win customer loyalty.

* Outstanding organizational skills and proven ability to work

independently on multiple tasks in

parallel.

EMPLOYMENT HISTORY

Sales Consultant

2010 to Present

LensCrafters, Plano, TX

Efficiently process transactions within busy, fast-paced retail

environment. Operate cash register and computers to itemize and total

customer purchases. Evaluate prescription requirements and recommend

specific lenses, lens coatings and frames. Assist in selection of frames,

according to style, color, Optical measurements and prescription.

* Displayed a positive, helpful attitude on a daily basis that was

consistently praised by customers and employers alike.

* Sold designer eyewear to a daily customer base, consistently exceeding

daily sales quotas with an average percentage of 125%.

* Achieved status as one of top sales performers.

Sales Professional

2006 to 2008

Auto Locators of Texas, Plano, TX

Building rapport, qualifying buyers by understanding, interests and

requirements of buyer, matching interests and requirements to various

models. Developing and maintaining relationships with new as well as

existing customers. Negotiating price and closing sales by overcoming

objections. Explain capabilities, characteristics and features. Strong

knowledge of latest trends and technologies in automobile market.

* Consistently praised by management for the quality and timeliness of

reports, attention to detail, exemplary customer service delivery and team-

player attitude.

* Consistently met sales quota each month.

* Earned "Top Sales Person of the Month" award for selling 23 vehicles,

increasing business for that

month by 15%.

Collections Specialist

2005 to 2006

First Credit Corporation, Boulder, CO

Located and notified customers of delinquent accounts by phone and mail.

Worked successfully with

those needing support to catch up on payments. Managed relationships;

effectively communicated and negotiated with debtors to expedite the

recovery process. Acted as a liaison between the Sales

Department and the client. Followed delinquent accounts and implemented the

appropriate steps for collection.

* Ranked in the top 10% in the company for reducing delinquencies and bad

debt, maximizing recovery.

* Increased productivity by developing and implementing more effective

collection procedures

* Recognized as top collector for five consecutive months and consistently

received monthly bonuses

Server

2004 to 2001

Macaroni Grill, Addison, Plano, Frisco, Fort Worth, TX

Assist guests in order selection by promoting specific menu items and

specials. Respond to inquiries regarding meal preparation and service. Up-

sell appetizers, specialty beverages, and deserts to increase guest check

averages. Coordinate with kitchen staff to ensure timely and accurate

order preparation. Regularly follow-up with guest tables and promptly

fulfill additional requests. Collect payments and balance transactions

with receipts.

* Regularly singled out on comment cards for "going above and beyond

expectations" and "providing outstanding service and attention to guests."

* Consistently achieved the highest guest check averages among all full-

time servers through suggestive selling

* Recognized as a Lead Server with responsibility for overseeing

opening/closing and coaching and mentoring new servers regarding menu

items, company policies and procedures.

Administrative Assistant

2000 to 2001

Northwest Realty Investments, Plano, TX

Serves as first point of contact, fielding and routing telephone calls,

greeting visitors, and responding to customer and vendor inquiries.

Provide company information in person as well as via e-mail and

telephone. Perform wide-ranging office functions such as updating and

managing schedules, composing correspondence, and maintaining proprietary

database.

* Assisted in implementing new multilingual, multifunction telephone and

voicemail system

* Commended for initiating new procedures that improved overall office

efficiency.

* Began as a temporary Receptionist; promoted to permanent position within

one month for

outstanding ability to quickly adapt to evolving customer and business

needs.

EDUCATION

Collin College Plano, TX

Currently pursuing a BS degree in Business/Marketing.

University of Colorado at Boulder

Boulder, CO

Business

Texas Christian University

Fort Worth, TX

Radio TV/Film

LICENSES/CERTIFICATIONS

Texas General Lines: Life, Accident, & Health License Series 14-54

Texas General Lines: Property & Casualty License Series 14-56

ACTIVITIES, AWARDS & HONORS

Member of the Chancellor's Leadership Program & TCU Leaps - Volunteer work,

Texas Christian

University

National Honors Society member & International Baccalaureate Program, Plano

East Senior High

Captain of Varsity Cheerleader Squad & a Varsity Cheerleader All American

Nominee, Plano East Senior

High

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