Customer Service Data Entry

Leticia R. Faries

**** ** ********* ** *********, OR 97124 Phone: 503-833-

2164

______________________________________________________________________

Summary: A dedicated and self-motivated individual offering a solid

background in customer service, general office administration, excellent

communication, organization and time management skills along with strong

multi-tasking abilities to perform as a business accountant.

EMPLOYMENT EXPERIENCE:

National Insurance Protection Beaverton, OR 04/09-

09/10

Data Entry/Customer Service- Daily data entry for all customer insurance

documents, accurate input of customer demographics into data system, bi-

monthly preparation of customer notices/invoices, maintenance of customer

accounts for specific lenders, perform outbound second notice calls,

contact lender/customers for updated insurance information, verification on

accounts for voided/updated/accurate information, first/second premium

notifications, answered all inbound customer service calls and performed

all other general clerical duties to include word processing, outlook, sure

track, internet, paper vision, typing, data entry and all other

administrative duties.

Costco Aloha, OR 03/07-04/08

10/08-12/08

_

Cake Decorator/Wrapper-Seasonal employment decorating cakes with customer's

choice of design, spreading mousse between layers, spreading icing on

surfaces of cake using a spatula. Writing customer request on cakes,

packaging of all bakery items, stock weighing all products, labeling and

preparing all customer orders. Included customer service to the general

population.

Chas H. Day, Inc Portland, OR 06/04-04/05

______

Accounts Receivable-Daily data entry for all basic accounting functions

from spreadsheets, recorded accounts receivable from customers, responsible

for customer order status information to include names and address changes

to customers accounts, cash collections, computed daily bank deposits,

opened, closed and balanced cash registers, balanced daily cash ledgers,

handled customer inquiries concerning account status, general office

filing, prepared and sent customers monthly account billings, document

copying and filing. Perform all other general clerical duties to include

word processing, typing, data entry, office supply ordering and all other

administrative duties.

Benchmade Knifes Oregon City, OR 09/03-06/04

______

Warranty Specialist- Answered all inbound customer service calls, processed

all new warranties, documented all customer demographics, quality

assurance/control of employer products, account receivable of customer

payments, opened and maintained new customer warranty accounts, packaged

and mailed repaired or replacement orders, opened and sorted all mail and

all other administrative duties.

Blount Inc. Milwaukie, OR 10/97-01/00

______

Grind Operator-Prepared and sit-up grind machines and cutters, confirmed

specifications were within normal company limits/standards, quality control

of grinders and parts, ordering of parts, operated, fixed and maintained

chain machines, and relayed operating instructions at shift change.

J. Thomas Forysthe MD Tualatin, OR 03/95-05/96

______

Certified Medical Assistant-Performed patient vital signs, injections,

phlebotomy, maintained patient charts/medical history, answered patient

calls, called in patient prescriptions, scheduled/confirmed patient

appointments, received and posted patient private payments, ordered all

back office supplies, assisted in minor procedures, maintained patient

confidentiality at all times.

ADDITIONAL SKILLS:

? Touch Ten Key.

? Scheduling/customer and taient appointments on established date base

program.

? Distinguished communication skills.

? Data Entry-from spreadsheets, customer orders, and patient/customer

accounts and files.

? Strong team player that enjoys excellent working relationships with

colleagues based upon superior interpersonal, verbal and written skills,

dedicated professionalism, honest integrity and commitment to include

excellent leadership qualities. Collaborates with great results by

encouraging, supporting and maintaining with customers an approachable and

visible presence. promotes a team moral by boosting ideas, communicating

and working well with all teams and management staff.

? Highly focused, passionate and organized in work habits and environment,

which involves detailed/goal orientation, prioritizing multiple tasks,

responding to changing demands, and meeting established deadlines/goals.

? Quick learner, which consists of motivation to utilize exceptional

analytical skills to learn company computer administrative

billing/processing systems, personnel guidelines and customer service

procedures.

? Cash handling to include deposits.

? Type 60 WPM.

? Superior internal/external customer service both with the general public

and over the telephone.

EDUCATION:

? Portland Community College Portland, OR 2005-2007

Course work: Pre-nursing studies

? Portland Community College Portland, OR 2005

Coursework: Nursing Assistant studies

? Pioneer Pacific College Portland, OR Graduated 12/04

Coursework: Accounting-Associates Degree

? College America Portland, OR Graduated 1994

Coursework: Medical Assistant

? Clackamas Comm. College Portland, OR GED 1993

Coursework: GED

AWARDS/ACHIEVEMENTS:

? Costco-Employee of the Month-twice 2007

? Pioneer Pacific College-Associates Degree-Graduated with honors GPA 3.9

? Pioneer Pacific College-Deans Honor List-published 2005

? Pioneer Pacific College-Certificate of Achievement, outstanding Student-

April 2005

? College America-graduated with honors with GPA: 4.0-199

REFERENCES UPON REQUEST

Contact this candidate