Leticia R. Faries
**** ** ********* ** *********, OR 97124 Phone: 503-833-
2164
______________________________________________________________________
Summary: A dedicated and self-motivated individual offering a solid
background in customer service, general office administration, excellent
communication, organization and time management skills along with strong
multi-tasking abilities to perform as a business accountant.
EMPLOYMENT EXPERIENCE:
National Insurance Protection Beaverton, OR 04/09-
09/10
Data Entry/Customer Service- Daily data entry for all customer insurance
documents, accurate input of customer demographics into data system, bi-
monthly preparation of customer notices/invoices, maintenance of customer
accounts for specific lenders, perform outbound second notice calls,
contact lender/customers for updated insurance information, verification on
accounts for voided/updated/accurate information, first/second premium
notifications, answered all inbound customer service calls and performed
all other general clerical duties to include word processing, outlook, sure
track, internet, paper vision, typing, data entry and all other
administrative duties.
Costco Aloha, OR 03/07-04/08
10/08-12/08
_
Cake Decorator/Wrapper-Seasonal employment decorating cakes with customer's
choice of design, spreading mousse between layers, spreading icing on
surfaces of cake using a spatula. Writing customer request on cakes,
packaging of all bakery items, stock weighing all products, labeling and
preparing all customer orders. Included customer service to the general
population.
Chas H. Day, Inc Portland, OR 06/04-04/05
______
Accounts Receivable-Daily data entry for all basic accounting functions
from spreadsheets, recorded accounts receivable from customers, responsible
for customer order status information to include names and address changes
to customers accounts, cash collections, computed daily bank deposits,
opened, closed and balanced cash registers, balanced daily cash ledgers,
handled customer inquiries concerning account status, general office
filing, prepared and sent customers monthly account billings, document
copying and filing. Perform all other general clerical duties to include
word processing, typing, data entry, office supply ordering and all other
administrative duties.
Benchmade Knifes Oregon City, OR 09/03-06/04
______
Warranty Specialist- Answered all inbound customer service calls, processed
all new warranties, documented all customer demographics, quality
assurance/control of employer products, account receivable of customer
payments, opened and maintained new customer warranty accounts, packaged
and mailed repaired or replacement orders, opened and sorted all mail and
all other administrative duties.
Blount Inc. Milwaukie, OR 10/97-01/00
______
Grind Operator-Prepared and sit-up grind machines and cutters, confirmed
specifications were within normal company limits/standards, quality control
of grinders and parts, ordering of parts, operated, fixed and maintained
chain machines, and relayed operating instructions at shift change.
J. Thomas Forysthe MD Tualatin, OR 03/95-05/96
______
Certified Medical Assistant-Performed patient vital signs, injections,
phlebotomy, maintained patient charts/medical history, answered patient
calls, called in patient prescriptions, scheduled/confirmed patient
appointments, received and posted patient private payments, ordered all
back office supplies, assisted in minor procedures, maintained patient
confidentiality at all times.
ADDITIONAL SKILLS:
? Touch Ten Key.
? Scheduling/customer and taient appointments on established date base
program.
? Distinguished communication skills.
? Data Entry-from spreadsheets, customer orders, and patient/customer
accounts and files.
? Strong team player that enjoys excellent working relationships with
colleagues based upon superior interpersonal, verbal and written skills,
dedicated professionalism, honest integrity and commitment to include
excellent leadership qualities. Collaborates with great results by
encouraging, supporting and maintaining with customers an approachable and
visible presence. promotes a team moral by boosting ideas, communicating
and working well with all teams and management staff.
? Highly focused, passionate and organized in work habits and environment,
which involves detailed/goal orientation, prioritizing multiple tasks,
responding to changing demands, and meeting established deadlines/goals.
? Quick learner, which consists of motivation to utilize exceptional
analytical skills to learn company computer administrative
billing/processing systems, personnel guidelines and customer service
procedures.
? Cash handling to include deposits.
? Type 60 WPM.
? Superior internal/external customer service both with the general public
and over the telephone.
EDUCATION:
? Portland Community College Portland, OR 2005-2007
Course work: Pre-nursing studies
? Portland Community College Portland, OR 2005
Coursework: Nursing Assistant studies
? Pioneer Pacific College Portland, OR Graduated 12/04
Coursework: Accounting-Associates Degree
? College America Portland, OR Graduated 1994
Coursework: Medical Assistant
? Clackamas Comm. College Portland, OR GED 1993
Coursework: GED
AWARDS/ACHIEVEMENTS:
? Costco-Employee of the Month-twice 2007
? Pioneer Pacific College-Associates Degree-Graduated with honors GPA 3.9
? Pioneer Pacific College-Deans Honor List-published 2005
? Pioneer Pacific College-Certificate of Achievement, outstanding Student-
April 2005
? College America-graduated with honors with GPA: 4.0-199
REFERENCES UPON REQUEST