Manager Customer Service

Jack Freeman

*** ****** *****

Lexington, NC ****2

Cell # 704-***-**** home # 336-***-****

(WORK EXPERIENCE)

**/**** - ********* - **** ********* Inc Statesville, NC

Marketing/Operations Director- Assist the owner with the

daily responsibilities of all aspects of the business.

11/2003 - 06/2009 - Lowes Home Improvement Stores Lexington, NC

Store Manager- Responsible for supervising all aspects of operations of

store that was exceeding 30 million yearly in sales volume. Merchandising,

HR, training, development, customer service programs, budgeting, P&L.

(Left this to assist my son in law in his business- "King Machinery Inc")

09/1997- 11/2003- TJ Maxx Department Stores Durham, NC

Store Manager/ District Training Manager- Managed various size stores for

the company, was also the district training manager that assisted new

managers hired into the company for various locations. Merchandising, HR,

training, development, customer service programs, budgeting, P&L.

(Left due to Lowe's recruiting experienced managers)

05/1996- 09/1997- Bennet MFG Company Greensboro, NC

Sales Rep- Traveled a 5 state territory servicing set accounts.

Responsible

for sales, inventories, obtaining new business and controlling expenses.

(Left due to being away from family 5 nights a week living on the road)

03/1995- 05/1996- Clearview Communications Greensboro, NC

Sales Assistant- In charge of selling new accounts and training new

employees in proper sale techniques. Satellite sytems, programming.

(Left because company went out of business)

09/1990- 03/1995- Maxway Department Stores Durham, NC

Store Manager- Managed various locations in North Carolina.

(Left to accept position that was offered with Clearview Communications)

11/1983- 08/1990- Roses Department Stores Statesville, NC

Store Manager- Managed various locations in North Carolina.

(Left because company filed for bankruptcy and closed most stores)

Education

1971- 1973- Granite Falls High School Granite Falls, NC

Graduated HS diploma

1973- 1974- US Air Force School of Electronics Biloxi, MS

Studied, tested and became a certified aircraft radar control operator

1977- 1978- Catawba Valley College Hickory, NC

Took courses in business administration

1978- 1979- Guilford Technical College Greensboro, NC

Took courses in business administration

1980- 1981- Patrick Henry College Martinsville, VA

Finished courses in business administration

Accomplishments

8/1973- 8/1977- Served in the US Air Force

Trained and became soldier, aircraft radar controller serving at various

locations including US and Europe. Had continous secret clearance

to daily activities including Norad, air traffic activities, missle and

tactical

weapon systems. Promoted to training sgt after 3 years. Received

Honorable Discharge after completing 4 year enlistment.

While employed with Roses Stores was recognized and honored to become

member of president's club 3 times for exceeding managerial expectations.

Was promoted to training manager after 3 years.

During this same period became envolved with community activities and

was elected president of Merchants Association as well as elected to Board

of Directors for the local Chamber of Commerce.

While employed with TJ Maxx stores was awarded highest profit store in

the region of 90 stores twice. Was promoted to training manager after 2

years with the company.

References are available upon request.

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