Dawn E. Perez

*** ******** **. *.*.

Cedar Rapids, IA 52405

319-***-****

abjqgh@r.postjobfree.com

Career Summary

Experienced data entry specialist who excels in the ability to handle a

variety of clerical tasks and customer service.

Able to resolve data issues with expediency. Demonstrated proficiencies in

customer account discrepancies.

Collected and corrected business information for accurate directory

listings.

Skills

. 5+ years of experience in data entry

. 5+ years of customer service

. Basic to advanced knowledge in Word and Excel

. Basic knowledge in Access and PowerPoint

. DIAD system usage

. AS400 system usage

. USPS.com usage

. Superpages.com and Switchboard.com usage

. 7085 ksph with 99 percent accuracy

Experience

Account Review Validation Specialist

Yellowbook USA 2009-2010

. Verified contract information by calling customers.

. Researched information by internet usage.

. Keyed Contracts on the DIAD system.

. Maintained customer confidentiality.

Listings Compare Specialist

Yellowbook USA 2002-2009

. Used DIAD system.

. Compared and verified white/yellow pages.

. Called customers to verify business information.

. Added new businesses.

. Deleted businesses that were not valid.

. Updated data information.

Source Key Data Specialist

McCleod 2001-2002

. Used AS400 system.

. Keyed information for yellow pages.

. Keyed 10 pages per hour.

. Verified data updates and accuracy.

. Updated data information.

Data Entry Specialist

Aegon (Remedy Intelligent) 1999-2001

. Used AS400 Advantage system.

. Used Windows NT operating system.

. Keyed insurance data.

. Researched clientele information.

. Used AWD to research original paper policy information.

. Helped build training manuals.

Computer Lab Night Supervisor

Kirkwood Community College 1997-1999

. Supervised lab associates.

. Helped students with homework problems.

. Helped instructors with equipment problems.

. Maintained lab equipment/reported problems to the IT desk.

. Set up/shut down additional campus computer labs.

. Learned new equipment operations.

. Wrote user manuals for instructors.

. Helped Continuing Ed instructors with classes.

Education/Training

Mount Mercy College 1998-Current

. Working towards my BS Computer Science Degree.

Kirkwood Community College 1996-1998

. AA Degree.

Completed training courses in:

. Introduction to Access/ Excel/ Powerpoint

. Microsoft Word

. Intermediate Word/Excel

. Microsoft Formatting/Managing Messages in Outlook

. Market Database Listing Validation

. DIAD Compare Process

. Working Styles

. Computer Orientation

References:

. Patti Seda VP - Human Resources, Services and Development

Yellowbook 319-***-****

. Diane Brauer ARV - Account Review Validation Manager Yellowbook

319-***-****

. Dee Ommen Former Manager 319-***-****

. Mary Swalley Former Co-worker 319-***-****

. Janice Mozingo Former Manager Yellowbook 563-***-****

Contact this candidate