NORRIS D. FONTENOT

**** ****** ** ( Ville Platte, LA 70586 ( Home 337-***-****

Mobile 337-***-****

Email: abjqdn@r.postjobfree.com

Dear Human Resources:

I am looking for an opportunity where I can provide critical consultant,

business analysis, and project management functions to enable an

organization to accomplish its goals. My career has been accelerated based

on my ability to deliver results despite organizational challenges. The

ability to translate vision into meaningful action in my consulting, human

services, human resources and business experience, combined with excellent

interpersonal skills and creative talents, has proved successful in the

following areas:

< Organizing, reengineering, training, and motivating to improve individual

and group effectiveness

< Developing and implementing long-range plans

< Negotiating favorable partnerships and strategic alliances

< Managing business operations and programs to turn around performance and

achieve full potential

Some of these successes include:

< Participated in the OneDCFS transformation and business reengineering

project for the state of Louisiana as a Senior Business Consultant and

Child Support Matter Expert.

< Developed and implemented a statewide training module on collection

caseload management to teach a methodical approach to caseload management,

which increased work efficiency and productivity.

< Developed and provided statewide training on Louisiana's child support

enforcement systems program.

< Lead Shelter Manager in the disaster shelter operations of Hurricane Ivan

(2004) and Hurricane Lily (2002) for special needs patients, which

involved annual planning for the operation, staffing, and management of

the shelters in partnership with other state, local, and private agencies

and organizations.

.

At the time, I am interested in exploring new challenges and opportunities

as a human services consultant in which I can continue to provide decisive

and effective leadership. I am enclosing my r sum , which summarizes my

achievements, experience, and other information you will find helpful. I

am confident that the strength of my experience, combined with my

dedication, energy, and commitment, will add measurable value to your

organization.

Thank you, in advance for your time and consideration.

Sincerely,

Norris D. Fontenot

Enclosure

NORRIS D. FONTENOT

1008 Studio Ln ( Ville Platte, LA 70586 ( Home 337-***-****

Mobile 337-***-****

Email: abjqdn@r.postjobfree.com

Professional Profile

/ Business Analyst / Human Services Consultant / Child Support Matter

Expert /

Program and Project Planner / Administrator

I am a highly motivated, solutions-focused Consultant with extensive

experience in Business Reengineering, Program Management, and

Administration and an impressive record of achievements within all facets

of public entity consulting, program development, management,

implementation, administration, and human resources with emphasis on Child

Support and Social Service Programs. I combine strong computer literacy

with proficiency to implement strategic operational initiatives through

business process re-engineering and transformation that enhance

productivity, efficiency, staff utilization, quality, client service,

technology, and overall bottom-line performance.

I have more than 32 years experience working in Human Services, in the

Louisiana Department of Social Services, with 29 years directly related to

Child Support Enforcement culminating in a successful career as a Regional

Program Administrator. My career began in the field of Public Assistance

working in direct service delivery of Food Stamps, Cash Benefits, Social

Services, and Social Service Quality Control. My most recent experience

has been as a Senior Business Consultant-Child Support Subject Matter

Expert with First Data Government Solutions. This project is to provide

project management office (PMO) services to the State of Louisiana

Department of Children and Family Services' (DCFS) OneDCFS Project. The

services to the OneDCFS Project are designed to streamline, and transform

the entire department to serve the state's vulnerable citizens by

integrating and aligning services, staff, and information systems.

Core Competencies

. Project Management - Project Management Office experience with

Business Re-engineering and Transformation. Accomplished in Planning,

Organizing, Directing and Coordinating.

. Child Support Expertise - Experience in direct service delivery,

supervision, program management and administration

. Business Re-engineering - Coordinate As Is and To Be Process

workgroups and develop related process maps and documents

. Excellent Interpersonal Skills - Interacts well with Individuals of

Diverse Backgrounds.

Professional Liaison - Develops solid working relationships with customers,

clients and agencies. A to sustain long term business activities. Able to Able

to "Bridge" issues between state and local organizations, to develop and

implement programs.

Document Analysis and Revision - Request For Proposal, Statement Of Work,

Deliverable Expectation Document, Quality Assurance and other related project

documents

Policy and Procedure Development and Implementation

Project Planning and Development

Strategic Business Planning

Presentation Development and Delivery

Human Resources Training and Management

Team Building and Staff Retention

. Troubleshooting and Change Management

Fluent: French

Software: Microsoft Word, Excel, Microsoft Visio, Adobe Photoshop,

Microsoft Publisher and QuickBooks

Professional Experience

FIRST DATA (GOVERNMENT SOLUTIONS)

January 4, 2010 to September 27, 2010

Senior Business Consultant - Child Support Subject Matter Expert

My experience and skills have led to being involved in a major contract to

provide project management office (PMO) services to the State of Louisiana

Department of Social Services (DSS). Through OneDCFS, the state's child

welfare, child support enforcement, child care, TANF, supplemental

nutrition, and disaster assistance programs will become a unified, outcome

driven and evidence-based service delivery system. The PMO is responsible

for providing project management and supporting federal advance planning

documentation, requests for proposals, communications, community partner

outreach, training, business process reengineering, mentoring, data

collection and analysis, organizational change management, issue and risk

management, scope management, and organizational modeling.

My breadth of experience on the project includes the initial phase of

project management planning and augmentation. Specific duties include

document development, review and revision of project documents, quality

assurance reviews, change management, business process analysis and

reengineering, liaison, and consultant services as a Child Support Subject

Matter expert. Duties and responsibilities include;

. Participate in the Transformation Project for DCFS (Department of

Children & Families Services, formally DSS Department of Social Services)

for the state of Louisiana.

. Support the agency in the structural Re-organization, Business Process Re-

engineering and the acquisition for the new Intergraded Service Delivery

Informational System.

. Conduct site visits of DCFS offices and interview office managers to

analyze and evaluate the As Is Business Processes in preparation for

development of the department's Business Process Re-engineering and

Transformation efforts.

. Analyze current Business Processes and provide guidance to the team

development of the "To Be" process to include research of policies, As-

Is analysis, process mapping and document writing, and subject matter

expertise.

. Assist with development and revision of project documents in support

of the procurement effort.

. Analyze trends and develop strategic plans for implementation.

. Maintain focus with staff and contract guidelines through the changes of

direction due to mission and scope.

Louisiana Department of Social Services, Baton Rouge, LA 1973 to 2005

Support Enforcement Regional Administrator, Office of Child Support

Enforcement 1992 to 2005

Serve as one of 5 statewide Support Enforcement Regional Administrators,

assigned to programmatic and personnel authority for three regional

offices including the Ville Platte, Lake Charles, and Alexandria,

Louisiana Regions.

Responsibilities and achievements include;

. Supervise Child Support program operations of 13 judicial districts.

. Personnel authority for a staff of approximately 75 employees.

. Programmatic responsibility for three state operated child support

enforcement offices and the contracted district attorney offices attached

to the child support regions.

. Coordinate community outreach, public relations, and media representation

for regions.

. Conduct monthly monitoring, review, and analysis of office and caseload

productivity.

. Perform random and targeted caseload reviews and assess the quality and

quantity of work and compliance with state and federal child support

laws, and agency regulations.

. Responsible for administrative management of emergency disaster relief

shelters for the housing of people in need.

. Coordinate annual planning for the operation, staffing, and management of

the shelters in partnership with local, state, national, and private

organizations and agencies.

. Develop a system to change child support collections to task specific

caseload management.

. Captured significant recognition for productivity, efficiency, and

effectiveness

o Ville Platte consistently received awards for highest percentage

of child support collections

o Ville Platte, Lake Charles, and Alexandria consistently ranked in the top

five offices in productivity

. Serve, at the request and direction of the State Program Director, on

numerous and significant committees for the development and

implementation of policies, programs, manuals, operations, and training.

Support Enforcement Supervisor, Ville Platte & Alexandria, LA 1981 to 1992

. Supervise support enforcement field officers who managed intake, parent

locate, and collection/enforcement caseloads.

. Provide ongoing training to all employees in the areas of job duties,

policies and procedures, child support laws, job performance techniques

and methods for improved productivity, establishment and changes in

workflows, computer and program use, customer service and personnel

matters.

. Perform annual performance and appraisal reviews and recommend employees

for merit increases or develop work plans for improving performance and

production.

. Create and implement a new Child Support Enforcement Policy and

Procedural Manual.

. Serve as Administrative Review Team Member to assess the quality of

program services and investigate administrative and program deficiencies

in the regional Child Support Enforcement offices in the state of

Louisiana.

Support Enforcement Officer II - Intake and Parent Locate Officer,

Lafayette and Ville Platte, LA, 1979 to 1981

. Manage child support intake and parent locate caseloads.

. Review and prioritize referrals based on the information most likely to

produce immediate results

. Execute warrants of arrests for child support probation violators.

Quality Control Reviewer, Lake Charles, LA 1976 to 1979

. Analyze contracts and evaluate federally funded social services programs

for a 14-parish area throughout Louisiana.

. Monitor and evaluate for compliance, the operations of social service

providers contracted with the state.

. Review contracts to identify compliance issues in the area of

administration and service delivery.

. Collect and compile data and reported findings to contracted agency with

corrective action suggestions for non-compliance issues.

. Develop instruments to capture statistical data from provider records,

interviews with staff and interviews with service recipients.

Welfare Visitor-Social Worker, Office of Family Support, Opelousas, LA

1975 to 1976

. Manage social service recipient caseloads.

. Evaluate recipient health and social needs and maintain contact.

. Identify the needs of families to develop service plans and obtain

appropriate resources.

Welfare Technician, Office of Family Support, Opelousas, LA 1973 to 1975

. Manage a food stamp recipient and aid to families with dependent children

caseload.

. Interview applicants and recipients and gather social and financial

information to determine eligibility for services. Verified information

to ensure accuracy.

. Determine amount of benefits to be received and process the

certification.

Education

University of Louisiana at Lafayette, Lafayette, LA 1973

Bachelor of Arts in Sociology / Minor: Political Science

Professional Affiliations

Louisiana Child Support Enforcement Association

Past Positions: Board of Directors,

Convention Chairman

Vice President

President

National Child Support Enforcement Association

NORRIS D. FONTENOT

1008 Studio Lane ( Ville Platte, LA 70586 ( Home 337-***-****

Mobile 337-***-****

Email: abjqdn@r.postjobfree.com

References

Robbie Endris Lisa Andry

Executive Director - State Director Director of Field Operations - Assistant

Louisiana Support Enforcement Services Director

State of Louisiana, Department of Social Louisiana Support Enforcement Services

Services State of Louisiana, Department of Social

Support Enforcement Services Services

P.O. Box 94065 Support Enforcement Services

Baton Rouge, LA 70804-4065 P.O. Box 94065

225-***-**** Baton Rouge, LA 70804-4065

abjqdn@r.postjobfree.com 225-***-****

abjqdn@r.postjobfree.com

Kenneth Martinez Mary Jane Belfie, Ph.D.

Attorney Counselor / Owner

Support Enforcement Services Serenity Center

P.O. Box 119 5615-G Jackson Street

Ville Platte, LA 70586 Alexandria, LA 71303

337-***-**** 318-***-****

abjqdn@r.postjobfree.com

James C Chappars Joe C Allen, PMP

Vice President of Information Technology

Senior Information Systems Manager

Walter R. Mc Donald & Associates, Inc.

Walter R. Mc Donald & Associates, Inc.

2720 Gateway Oaks Dr Suite 250

2720 Gateway Oaks Dr Suite 250

Sacramento, CA 95830

Sacramento, CA 95830

412-***-****

850-***-****

abjqdn@r.postjobfree.com

abjqdn@r.postjobfree.com

Contact this candidate