Customer Service Manager
Resume:
RANDALL W. JONES
Shelbyville, TN 37160
Cell Phone: 615-***-****
Home Phone: 931-***-****
e-mail : jones. rand all47 @y ahoo.com
OBJECTIVE
Results oriented professionalwith excellent management experience, progressive
levels of advancement, and a thorough knowledge of manufacturing operations
seeking a challenging position where I can use my skills, abilities, and experience.
AREAS OF KNOWLEDGE
r Time Management Operations Leader & Teamplayer
. OrganizationalSkills $upervision Loyal & Trustworthy
o Policies & Procedures Training Negotiation Skills
r ProfessionalAttitude $cheduling Multi-Task Oriented
. Superior Work Ethic Evaluations Conflict Resolution
o Relationship Skills Inspections Inventory ControlMgmt.
SUMTIARY OF QUALIFICATIOHS
o Strong hands-on experience with plant start-up operations and management.
r Able to achieve production schedules and cost obiectives under tight deadlines.
o Highly developed anal$ical and conceptualthinking, using logic and reason.
o Exceptional leadership skills with the ability to make sound business decisions.
r Superior communication skills (verbal, interpersonal, presentation, and writen).
o Experienced in inventory controlsystems including Macola, Asc Trac, and Crystal
Reporting software.
r Computer skills include M$ office products and specialized sofhrvare programs.
r Able to implement change and resolve issues in a timely and professional manner.
r Experienced at structured employee training and development processes.
. Proven ability to mentor, guide, and develop employees to their highest potential.
EXPERIENCE: AUSTIN FoAll PLA$TICS - 7198 to 5t09
#42
Production lrtanager il02 to UOg Froduction Supervisor 7l(N to Facilitles
Malntenance Mgr. 7/98 to 7100
r As Production Manager, responsible for managing overall operations for a manufacturing
company producing custom packaging materials for the electronic industry.
o In charge of directing and coordinating manufacturing and logistics functions to meet
production goals and achieve quality, cost, safety, and customer service objeclives.
Reported directly to the Operations Manager and V.P. of Operations.
o Managed the staffing and workforce planning of up to 300+ employees.
r Responsible for developing proce$ses to improve productivity and reduce waste.
o Duties also included successfully leading and implementing capital project initiatives.
r Advanced to progressive management positions based on dependability and the desire to
personally and professionally grow with the company.
EDUCATION NORTHERN VA COUilIUNITY COLLEGE, Leesburg, VA
Associate Degree in Business Management
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