Customer Service Manager

Asia Smith

Tacoma, WA

360-***-****

abjqc2@r.postjobfree.com

Objective:

To gain more retail experience in a fast-paced environment while utilizing

my strong customer service and management skills.

Education:

Graduate of Manning Academy of Cosmetology, July 2009.

Graduate of Heritage High School, class of 2008.

Work Experience:

Forever 21, inc. - Cashier: Assisted with the set-up and training

for the opening of the store in Tacoma. Was trained in visual

merchandising, cashiering, and sales. Responsible for quick and accurate

customer cash out, zoning the store and keeping the cash wrap organized, as

well as making quick decisions as close to company policy as possible when

the situation arises.

Safeway - Front End Manager: Tend to customers informing them

of our promotional items, and dealing with any questions or concerns that

might arise. I must be knowledgeable of all sale items and brands specific

to the company. Also responsible for other cashiers' efforts toward

fundraising, customer retention, and customer satisfaction. Updated and

approved cashier and courtesy clerk schedules.

Burgerville - Guest Service Expert: Required to be well

informed of all seasonal promotions, price changes, and new products that

entered the store. Trained to greet every guest with the highest quality of

customer service at all times, which included friendly demeanor, answering

any questions, and fast and proficient food service.

Boppin' Bo's - Server: While quickly and correctly taking guests'

orders, was required to maintain the cleanliness of the restaurant at all

times. Also needed to help fill side orders, assemble desserts when

sodajerks were unavailable, and assist busers during heavy customer flow.

Skills and Activities:

I am dedicated to all of my activities and possess excellent

time management skills. I have the ability to relate to people of all walks

of life and can get along with everyone I meet. Not only can I manage my

time well, I am also able to navigate well around computers using 10-key,

typing 55 WPM and have extensive knowledge of Microsoft Office Suite.

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