Customer Service Manager

Dennis Sands

**** *. ****** ******

Building H-**5

Orlando, FL 32806

Phone 407-***-****/Cell 313-***-****

OBJECTIVE

Goal driven, several years of success in retail management. Seeking

position in retail operations, marketing, store management, district

manager, Merchandising sales representation. Willing to travel.

AREAS OF EXPERTISE

Operations Management, Training and Recruitment, Product Knowledge,

Motivational Techniques, Inventory Control, Sales and Marketing.

EDUCATION

Bachelor of Business Administration - Marketing Management, Eastern

Michigan University, Ypsilanti, MI.

SUMMARY

Diligent, detail-oriented leader, streamlines operations using strong

interpersonal skills; thrives on challenge, strives for successful and

profitable completion of the project. Very good at team

building and scheduling.

WORK HISTORY

Ross Stores, Inc. (Orlando, FL)-Loss Prevention/door agent. February

2009- . I am responsible for protecting and monitoring store assets.

EXXON/MOBIL-ON THE RUN STORES (Ft. Lauderdale, FL) - Manager. 2004-

2007

As store manager I am in charge of daily operations of the unit, all

ordering of merchandise, inventory control, customer service, and

scheduling.

FARM STORES (Miami, FL) - Manager; Maintenance Administrator 1995 to

2003 (Company has split- now United Petroleum, Inc.) As a store manager,

worked to achieve customer satisfaction with service and products. As a

maintenance administrator, assigned daily work to crews, outsourcing jobs

to contractors as necessary, did follow-up calls on special problems. Also

did store visits for evaluations of conditions, morale, customer service,

personnel safety. Kept records of all service work in computer spread

programs.

EMRO MARKETING - Speedway Gas (Dearborn, MI) - Store Manager 1992 -

1993

Responsible for entire operation of store: customer service, staffing,

inventory, loss prevention, maintenance, cost control, staff training,

displays. (Received prizes for store displays in company

regional contests.)

KAY BEE TOY AND HOBBY (Harper Woods and Rochester, MI) Manager 1990 -

1992

Worked as manager of two different stores, in two different economic

communities; achieved customer commendations for service, staff, and

appearance of stores. Responsible for periodic resetting of merchandise

plan in store, loss prevention, relations with mall management, staffing

and training of store. Periodic company workshops on product knowledge.

EASTERN MICHIGAN UNIVERSITY (Ypsilanti, MI) Maintenance, Physical

Plant Operations 1980 - 1990 Responsible for physical plant and

maintenance projects including inventory of supplies, scheduling of work

details, development of maintenance programs, safety, supervision and

management of facilities on the campus.

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